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~isPartOf:"Problems and perspectives in management : PPM ; international research journal"
~isPartOf:"SA journal of human resource management : SAJHRM"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Call centre
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South Africa
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Problems and perspectives in management : PPM ; international research journal
SA journal of human resource management : SAJHRM
The journal of services marketing
4
The service industries journal
4
Manufacturing & service operations management : M & SOM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Academic journal of economic studies
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Academy of Management journal : AMJ
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Achieving competitive advantage through quality management
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Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
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Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
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Business process management journal
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Developments in the call centre industry : analysis, changes, and challenges
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Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
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Employment relationships : new models of white-collar work
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Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
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International journal of business excellence
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International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
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International journal of hospitality management
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International journal of internet and enterprise management : IJIEM
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of production research
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International journal of quality & reliability management
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International journal of quality and service sciences
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International journal of services, economics and management
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The efficiency and quality dilemma : what drives South African
call
centre
management performance indicators?
Banks, Diane
;
Roodt, Gert
- In:
SA journal of human resource management : SAJHRM
9
(
2011
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10009574182
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