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~isPartOf:"Problems and perspectives in management : PPM ; international research journal"
~isPartOf:"SA journal of human resource management : SAJHRM"
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Search: subject:"Call centre"
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Call centre
7
Callcenter
7
South Africa
3
Südafrika
3
Arbeitsmobilität
2
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Employee retention
2
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2
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Arbeitskräfte
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Arbeitspsychologie
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Austauschtheorie
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Burnout
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Canada
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Dienstleistungsqualität
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Employee monitoring
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Human Resource Management
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Banks, Diane
1
Boonzaier, Billy
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Buitendach, Johanna H.
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Dhanpat, Nelesh
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Flint, Douglas
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Haley, Lynn M.
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Hendrickse, Rozenda
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Kanengoni, Herbert
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Lugisani, Phokela
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Mabojane, Rethabile
1
McNally, Jeffrey J.
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Miller, Noleen
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Modau, Faith D.
1
Oodith, Devina
1
Parumasur, Sanjana Brijball
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Phiri, Mbail
1
Pillay, Kreshona
1
Rensburg, Yolandi Janse van
1
Roodt, Gert
1
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1
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Problems and perspectives in management : PPM ; international research journal
SA journal of human resource management : SAJHRM
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Academy of Management journal : AMJ
6
Journal of vocational behavior
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
4
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ECONIS (ZBW)
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1
Differences in
call
centre
agents' perception of their job characteristics, physical work environment and wellbeing
Miller, Noleen
;
Hendrickse, Rozenda
- In:
Problems and perspectives in management : PPM ; …
14
(
2016
)
1
,
pp. 51-63
Persistent link: https://www.econbiz.de/10011619039
Saved in:
2
Exploring employee retention and intention to leave within a
call
centre
Dhanpat, Nelesh
;
Modau, Faith D.
;
Lugisani, Phokela
; …
- In:
SA journal of human resource management : SAJHRM
16
(
2018
),
pp. 28-40
Persistent link: https://www.econbiz.de/10012111388
Saved in:
3
Technology in a call center an asset to managing customers and their needs?
Oodith, Devina
;
Parumasur, Sanjana Brijball
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
1
,
pp. 72-82
Persistent link: https://www.econbiz.de/10010375781
Saved in:
4
Psychological capital, job demands and organisational commitment of employees in a
call
centre
in Durban, South Africa
Pillay, Kreshona
;
Buitendach, Johanna H.
;
Kanengoni, Herbert
- In:
SA journal of human resource management : SAJHRM
12
(
2014
)
1
,
pp. 249-261
Persistent link: https://www.econbiz.de/10011348645
Saved in:
5
The job demands-resources model of work engagement in South African call centres
Rensburg, Yolandi Janse van
;
Boonzaier, Billy
; …
- In:
SA journal of human resource management : SAJHRM
11
(
2013
)
1
,
pp. 259-271
Persistent link: https://www.econbiz.de/10010385395
Saved in:
6
The effects of employee perceptions of monitoring procedures on turnover
Haley, Lynn M.
;
Flint, Douglas
;
McNally, Jeffrey J.
- In:
Problems and perspectives in management : PPM ; …
10
(
2012
)
3
,
pp. 75-82
Persistent link: https://www.econbiz.de/10009701755
Saved in:
7
The efficiency and quality dilemma : what drives South African
call
centre
management performance indicators?
Banks, Diane
;
Roodt, Gert
- In:
SA journal of human resource management : SAJHRM
9
(
2011
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10009574182
Saved in:
8
The development of a hassle-based diagnostic scale for predicting burnout in call centres
Visser, Willie A.
;
Rothmann, Sebastiaan
- In:
SA journal of human resource management : SAJHRM
7
(
2009
)
1
,
pp. 92-99
Persistent link: https://www.econbiz.de/10003993087
Saved in:
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