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Production and Operations Management
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Peakedness-Based Staffing for Call Center Outsourcing
Schrieck, Jean-Christophe
;
Akşin, Zeynep
;
Chevalier, …
- In:
Production and Operations Management
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10011161989
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