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~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~isPartOf:"The journal of services marketing"
~subject:"Call centre"
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Call centre
Callcenter
18
Dienstleistungsqualität
4
Service quality
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3
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18
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Akşin, Zeynep
3
Chevalier, Philippe B.
2
Karaesmen, Fikri
2
Sharma, Piyush
2
Van den Schrieck, Jean-Christophe
2
Örmeci, E. Lerzan
2
Aguir, M. Salah
1
Akşin, O. Zeynep
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Armony, Mor
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1
Jouini, Oualid
1
Levent Koçağa, Yaşar
1
Madupalli, Ramana
1
Malhotra, Neeru
1
Mathur, Rajiv
1
Mehrotra, Vijay
1
Mukherjee, Avinandan
1
Nair, Suresh K.
1
Ozlük, Ozgür
1
Parish, Janet Turner
1
Poddar, Amit
1
Rainnie, Al
1
Rod, Michel
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1
Sawyerr, Olukemi O.
1
Sluis, Erik van der
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Srinivas, Shanthi
1
Thirkell, Peter
1
Varma, Arup
1
Wang, Sijun
1
Ward, Amy R.
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Production and operations management : an international journal of the Production and Operations Management Society
The journal of services marketing
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
SpringerLink / Bücher
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
4
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ECONIS (ZBW)
18
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1
Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe
;
Akşin, Zeynep
; …
- In:
Production and operations management : an international …
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
Saved in:
2
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
3
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
4
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
5
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
6
Problematic customers and turnover intentions of customer service employees
Poddar, Amit
;
Madupalli, Ramana
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
Saved in:
7
Real-time delay estimation based on delay history in many-server service systems with time-varying arrivals
Ibrahim, Rouba
;
Whitt, Ward
- In:
Production and operations management : an international …
20
(
2011
)
5
,
pp. 654-667
Persistent link: https://www.econbiz.de/10009315480
Saved in:
8
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
9
Improving right party contact rates at outbound call centers
Bollapragada, Srinivas
;
Nair, Suresh K.
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 769-779
Persistent link: https://www.econbiz.de/10008796697
Saved in:
10
Revenue management through dynamic cross selling in call centers
Örmeci, E. Lerzan
;
Akşin, O. Zeynep
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 742-756
Persistent link: https://www.econbiz.de/10008796702
Saved in:
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