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~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~person:"Levent Koçağa, Yaşar"
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Callcenter
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Crew scheduling
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Personaleinsatzplanung
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Queueing theory
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Levent Koçağa, Yaşar
Akşin, Zeynep
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Production and operations management : an international journal of the Production and Operations Management Society
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Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
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