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~isPartOf:"Psychology & marketing"
~isPartOf:"Service business"
~subject:"Relationship marketing"
~subject:"Tourismusberufe"
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Relationship marketing
Tourismusberufe
Dienstleistungsberufe
7
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5
Customer satisfaction
4
Kundenzufriedenheit
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Le Nguyen Hau
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Pham Ngoc Thuy
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Psychology & marketing
Service business
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10
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Arbeit erforschen und gestalten : ein Querschnitt durch die Arbeitsforschung in der Sozialforschungsstelle Dortmund
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of retailing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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La revue de l'IRES
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Marketing theory
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New scholarship in political economy
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New technology, work and employment
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Operations management : a strategic approach
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Organization : the critical journal of organization, theory and society
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ECONIS (ZBW)
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The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Exploring the role of productivity propensity in frontline employee performance : its relationship with customer orientation and important outcomes
Harris, Eric G.
;
Brown, Tom
;
Mowen, John C.
;
Artis, Andrew
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 171-183
Persistent link: https://www.econbiz.de/10010341746
Saved in:
3
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
4
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
5
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
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