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~isPartOf:"Psychology & marketing"
~isPartOf:"The journal of services marketing"
~subject:"Consumer behaviour"
~subject:"Kundenservice"
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Search: subject_exact:"Käuferzufriedenheit"
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Consumer behaviour
Kundenservice
Customer satisfaction
269
Kundenzufriedenheit
269
Dienstleistungsqualität
154
Service quality
154
Konsumentenverhalten
149
Beziehungsmarketing
139
Relationship marketing
139
Customer service
54
Beschwerdemanagement
36
Complaint management
36
Dienstleistungssektor
32
Service industry
32
Emotion
30
Satisfaction
26
USA
21
United States
21
Einzelhandel
20
Retail trade
20
Viral marketing
20
Virales Marketing
20
Arbeitszufriedenheit
17
Customer experience
17
Job satisfaction
17
Services
17
Dienstleistung
15
Online retailing
15
Online-Handel
15
Brand image
14
Brand management
14
Markenführung
14
Markenimage
14
Confidence
12
Vertrauen
12
Zufriedenheit
12
Loyalty
11
Mobile communications
11
Mobilkommunikation
11
Service encounter
10
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169
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171
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Klaus, Philipp
4
Mattila, Anna S.
4
Yi, Youjae
4
Sharma, Piyush
3
Aksoy, Lerzan
2
Alkire, Linda
2
Anaza, Nwamaka A.
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Collier, Joel E.
2
Darley, William K.
2
Gabler, Colin B.
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Harris, Lloyd C.
2
Kim, Jong Min
2
MacQuilken, Lisa
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Petruzzellis, Luca
2
Robertson, Nichola
2
Seger-Guttmann, Tali
2
Stathakopoulos, Vlasis
2
Voorhees, Clay M.
2
Walsh, Gianfranco
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Al-Hawari, Mohd Ahmad
1
Ali, Fayaz
1
Allred, Chad R.
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Arnold, Mark J.
1
Asante, Isaac Owusu
1
Augusto, Mário Gomes
1
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Psychology & marketing
The journal of services marketing
Journal of retailing and consumer services
336
International journal of hospitality management
201
Journal of business research : JBR
161
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
80
Cogent business & management
72
Services marketing quarterly
59
The service industries journal
59
Tourism management : research, policies, practice
56
Journal of service research : JSR
52
Asia Pacific journal of marketing and logistics
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service management
46
Service business
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of strategic marketing
36
The international journal of bank marketing : IJBM
36
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
35
European journal of marketing : EJM
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
The TQM journal : the international review of organizational improvement
32
Journal of air transport management
30
Journal of the Academy of Marketing Science
29
The international review of retail, distribution and consumer research
29
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services and operations management
27
Journal of retailing
27
International journal of retail & distribution management
26
International journal of services, economics and management
26
Journal of Asian finance, economics and business : JAFEB
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Total quality management & business excellence
26
International journal of business information systems : IJBIS
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
Journal of Islamic marketing
24
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ECONIS (ZBW)
171
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171
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date (oldest first)
1
How technological and natural consumption experiences impact consumer well-being : the role of consumer mindfulness and fatigue
Zarantonello, Lia
;
Grappi, Silvia
;
Formisano, Marcello
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 465-491
Persistent link: https://www.econbiz.de/10014467606
Saved in:
2
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
3
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
4
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
5
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
6
Authentic omnichannel : providing consumers with a seamless brand experience through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
7
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
8
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
9
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
10
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
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