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~isPartOf:"Psychology & marketing"
~isPartOf:"The journal of services marketing"
~subject:"Consumer behaviour"
~subject:"United States"
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Search: subject_exact:"Käuferzufriedenheit"
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Consumer behaviour
United States
Customer satisfaction
269
Kundenzufriedenheit
269
Dienstleistungsqualität
154
Service quality
154
Konsumentenverhalten
149
Beziehungsmarketing
139
Relationship marketing
139
Customer service
54
Kundenservice
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36
Complaint management
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Klaus, Philipp
4
Mattila, Anna S.
4
Yi, Youjae
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Sharma, Piyush
3
Alkire, Linda
2
Anaza, Nwamaka A.
2
Bang, Nguyen
2
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Benoit, Sabine
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2
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2
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2
Matos, Celso Augusto de
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Palmer, Adrian
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Psychology & marketing
The journal of services marketing
Journal of retailing and consumer services
324
International journal of hospitality management
200
Journal of business research : JBR
151
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
81
Cogent business & management
70
Services marketing quarterly
63
Tourism management : research, policies, practice
55
The service industries journal
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Asia Pacific journal of marketing and logistics
49
Journal of service research : JSR
45
Service business
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of service management
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Journal of strategic marketing
36
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of air transport management
31
Journal of the Academy of Marketing Science
30
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
International journal of quality and service sciences
26
International journal of retail & distribution management
26
Managing service quality : MSQ ; an international journal
26
The TQM journal : the international review of organizational improvement
26
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of internet commerce
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
International journal of services and operations management
24
Total quality management & business excellence
24
International journal of consumer studies
23
International journal of services, economics and management
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ECONIS (ZBW)
165
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1
How technological and natural consumption experiences impact consumer well-being : the role of consumer mindfulness and fatigue
Zarantonello, Lia
;
Grappi, Silvia
;
Formisano, Marcello
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 465-491
Persistent link: https://www.econbiz.de/10014467606
Saved in:
2
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
3
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
4
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
5
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
6
Authentic omnichannel : providing consumers with a seamless brand experience through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
9
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
10
Exploring the motivating factors for using live-streaming and their influence on consumers' hedonic well-being : the mediating effect of psychological engagement
Asante, Isaac Owusu
;
Jiang, Yushi
;
Miao, Miao
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 27-44
Persistent link: https://www.econbiz.de/10014467463
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