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~isPartOf:"Psychology & marketing"
~isPartOf:"The journal of services marketing"
~subject:"Service quality"
~subject:"United States"
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Search: subject_exact:"Käuferzufriedenheit"
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Service quality
United States
Customer satisfaction
269
Kundenzufriedenheit
269
Dienstleistungsqualität
154
Consumer behaviour
149
Konsumentenverhalten
149
Beziehungsmarketing
139
Relationship marketing
139
Customer service
54
Kundenservice
54
Beschwerdemanagement
36
Complaint management
36
Dienstleistungssektor
32
Service industry
32
Emotion
30
Satisfaction
26
USA
21
Einzelhandel
20
Retail trade
20
Viral marketing
20
Virales Marketing
20
Arbeitszufriedenheit
17
Customer experience
17
Job satisfaction
17
Services
17
Dienstleistung
15
Online retailing
15
Online-Handel
15
Brand image
14
Brand management
14
Markenführung
14
Markenimage
14
Confidence
12
Vertrauen
12
Zufriedenheit
12
Loyalty
11
Mobile communications
11
Mobilkommunikation
11
Service encounter
10
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5
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Article
171
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171
Aufsatz in Zeitschrift
171
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English
171
Author
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Sharma, Piyush
7
Collier, Joel E.
3
Klaus, Philipp
3
Mattila, Anna S.
3
Palmer, Adrian
3
Zhan, Wu
3
Aksoy, Lerzan
2
Barnes, Donald C.
2
Basso, Kenny
2
Benoit, Sabine
2
Brady, Michael K.
2
Bruce, Helen L.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Huang, Min-Hsin
2
Keh, Hean Tat
2
Kim, Hyun Sik
2
Kim, Namwoon
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
Luk, Sherriff T. K.
2
MacQuilken, Lisa
2
Matos, Celso Augusto de
2
McColl-Kennedy, Janet R.
2
Medler-Liraz, Hana
2
Robertson, Nichola
2
Seger-Guttmann, Tali
2
Su, Yong
2
Voorhees, Clay M.
2
Walsh, Gianfranco
2
Yi, Youjae
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Ali, Sara
1
Alkire, Linda
1
Allred, Chad R.
1
Almanza, Barbara
1
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Psychology & marketing
The journal of services marketing
International journal of hospitality management
227
Journal of retailing and consumer services
220
Journal of business research : JBR
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
103
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
94
Journal of travel and tourism marketing
86
Services marketing quarterly
83
Journal of air transport management
68
Tourism management : research, policies, practice
64
Service business
62
The TQM journal : the international review of organizational improvement
61
International journal of quality and service sciences
57
Journal of service research : JSR
57
International journal of services and operations management
55
Cogent business & management
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Total quality management & business excellence
50
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
48
Asia Pacific journal of marketing and logistics
47
Journal of service management
46
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
Quality management journal : QMJ
34
Journal of the Academy of Marketing Science
33
International journal of services and operations management : IJSOM
29
Journal of strategic marketing
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
International journal of business information systems : IJBIS
24
Tourism management perspectives : TMP
24
Health marketing quarterly
23
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ECONIS (ZBW)
171
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1
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
2
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
3
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
4
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
5
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
6
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
9
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
10
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
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