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~isPartOf:"Psychology & marketing"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~subject:"Markenimage"
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Beziehungsmarketing
Customer satisfaction
Markenimage
Kundenzufriedenheit
78
Consumer behaviour
48
Konsumentenverhalten
48
Relationship marketing
31
Dienstleistungsqualität
25
Service quality
25
Emotion
11
Viral marketing
10
Virales Marketing
10
Beschwerdemanagement
9
Complaint management
9
Brand
8
Brand image
8
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customer satisfaction
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service failure
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service recovery
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E-commerce
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78
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Yi, Youjae
7
Nataraajan, Rajan
3
Darley, William K.
2
Gong, Taeshik
2
Jones, Michael A.
2
Krishen, Anjala S.
2
Lunardo, Renaud
2
Reynolds, Kristy E.
2
Walsh, Gianfranco
2
Ali, Sara
1
Anaza, Nwamaka A.
1
Anlamlier, Eda
1
Arnold, Mark J.
1
Asante, Isaac Owusu
1
Ashraf, Rohail
1
Augusto, Mário Gomes
1
Aurier, Philippe
1
Bachrach, Daniel G.
1
Baker, Thomas L.
1
Ball, Joan P.
1
Bao, Yongchuan
1
Bardhi, Fleura
1
Barnes, Stuart J.
1
Berezan, Orie
1
Bernache-Assollant, Iouri
1
Bigné Alcañiz, J. Enrique
1
Bodet, Guillaume
1
Borghi, Matteo
1
Bošnjak, Michael
1
Brush, Gregory J.
1
Bui, M̃y
1
Butori, Raphae͏̈lle
1
Buzova, Daniela
1
Camarero, Carmen
1
Chandrashekaran, Murali
1
Cheng, Qiang
1
Choi, Beom Joon
1
Choi, Sejung Marina
1
Chow, Cheris W. C.
1
Comer, Lucette B.
1
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Psychology & marketing
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
289
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
104
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
SpringerLink / Bücher
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
78
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1
How technological and natural consumption experiences impact consumer well-being : the role of consumer mindfulness and fatigue
Zarantonello, Lia
;
Grappi, Silvia
;
Formisano, Marcello
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 465-491
Persistent link: https://www.econbiz.de/10014467606
Saved in:
2
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
3
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
4
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
5
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
6
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
7
Authentic omnichannel : providing consumers with a seamless brand experience through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
8
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
9
Exploring the motivating factors for using live-streaming and their influence on consumers' hedonic well-being : the mediating effect of psychological engagement
Asante, Isaac Owusu
;
Jiang, Yushi
;
Miao, Miao
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 27-44
Persistent link: https://www.econbiz.de/10014467463
Saved in:
10
Deriving value from branded mobile apps : exploring the role of brand satisfaction, age, and value-in-use subdimensions
Santos, Susana
;
Gonc̦alves, Helena Martins
;
Mendes, Rita
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 610-627
Persistent link: https://www.econbiz.de/10014467622
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