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~isPartOf:"Quality management journal : QMJ"
~language:"eng"
~person:"Prybutok, Victor R."
~subject:"Gastronomie"
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Gastronomie
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
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Consumer behaviour
7
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Quality management
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service quality
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Gerechtigkeit
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corporate ability
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corporate social responsibility
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expectation disconfirmation theory
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fast-food industry
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perception of justice
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purchase intention
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restaurant industry
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service failure
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Prybutok, Victor R.
Ababneh, Khaldoun I.
2
Harun, Ahasan
2
Ponnaiyan, Subramaniam
2
Prybutok, Gayle
2
Prybutok, Victor
2
Blankson, Charles
1
Boakye, Kwabena G.
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ElMelegy, Ahmed R.
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Kukanja, Marko
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Kwon, Junhyuk
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Planinc, Tanja
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Quality management journal : QMJ
International journal of quality and service sciences
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ECONIS (ZBW)
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Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
2
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
3
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
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