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~isPartOf:"Quality management journal : QMJ"
~person:"Prybutok, Victor R."
~type_genre:"Article in journal"
~type_genre:"Conference proceedings"
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Dienstleistungsqualität
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Information services
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Informationsdienstleistung
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Measurement
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Messung
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Service quality
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Quality management journal : QMJ
International journal of services and standards
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SERVCESS : a parsimonious instrument to measure service quality and information system success
Landrum, Hollis
- In:
Quality management journal : QMJ
15
(
2008
)
3
,
pp. 17-25
Persistent link: https://www.econbiz.de/10003783784
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