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~isPartOf:"Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim"
~type_genre:"Arbeitspapier"
~type_genre:"Bibliography included"
~type_genre:"Reprint"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
8
Service quality
8
Deutschland
6
Germany
6
Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
3
Kundenzufriedenheit
3
Theorie
3
Theory
3
Consumer behaviour
2
Dienstleistungsmarketing
2
Electronic Banking
2
Electronic banking
2
Estimation
2
Financial services
2
Finanzdienstleistung
2
Konsumentenverhalten
2
Measurement
2
Messung
2
Schätzung
2
Services marketing
2
Beschwerdemanagement
1
Comparison
1
Complaint management
1
Corporate culture
1
Customer value
1
Dienstleistung
1
E-commerce
1
Einkaufsstättenwahl
1
Electronic Commerce
1
Experiment
1
Food retailing
1
Hospital
1
Internet
1
Krankenhaus
1
Kundenorientierung
1
Kundenwert
1
Lebensmitteleinzelhandel
1
Market research
1
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Book / Working Paper
8
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Arbeitspapier
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Working Paper
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German
6
English
2
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Bauer, Hans H.
7
Hammerschmidt, Maik
4
Falk, Tomas
3
Hahn, Olaf
2
Bergner, Kai
1
Christ, Oliver
1
Dick, Rolf van
1
Exler, Stefanie
1
Falk, T.
1
Falk, Thomas
1
Handrich, Matthias
1
Keller, Thomas
1
Lammert, Florenz
1
Reichardt, Tina
1
Ringeisen, Petra
1
Schepers, Jeroen J. L.
1
Ullrich, Johannes
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Wieseke, Jan
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
Working paper / National Bureau of Economic Research, Inc.
179
Discussion paper series / IZA
88
CESifo working papers
47
Discussion paper / Centre for Economic Policy Research
47
Policy research working paper : WPS
27
CHE research paper
26
Ruhr economic papers
23
Discussion paper
21
Working paper
21
Working papers / Harvard Business School, Division of Research
17
NBER working paper series
16
World Bank E-Library Archive
15
Discussion paper / International Transport Forum
14
Discussion paper / NHH, Department of Economics
14
Discussion papers / CEPR
14
Faculty & research / Insead : working paper series
14
Working papers / Inter-American Development Bank, Department of Research and Chief Economist
13
Discussion paper / Tinbergen Institute
12
Faculty research working paper series / John F. Kennedy School of Government, Harvard University
12
Working paper / World Institute for Development Economics Research
11
ENEPRI research report
10
Simon Business School working paper
10
Working paper series
10
IFN working paper
9
Europäische Hochschulschriften / 5
8
OECD health working papers
8
Working papers in economics
8
ERIM report series research in management
7
GLO discussion paper
7
Gabler Edition Wissenschaft
7
Melbourne Institute working paper series
7
RIETI discussion paper
7
Working papers / Centre for Market and Public Organisation
7
Cambridge working papers in economics
6
Working paper / Department of Economics, Lund University
6
Working paper / The Economic and Social Research Institute
6
Working paper series / Department of Economics, University of Missouri-Columbia
6
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
6
ZEW discussion papers
6
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ECONIS (ZBW)
8
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1
Wie Du mir so ich Dir : das Vergeltungsverhalten von Kunden nach Servicefehlern
Bauer, Hans H.
;
Handrich, Matthias
;
Bergner, Kai
;
Falk, …
-
2011
Persistent link: https://www.econbiz.de/10008933465
Saved in:
2
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
3
New insights in the quality satisfaction link : identifying asymmetric and dynamic effects
Bauer, Hans H.
;
Falk, Thomas
;
Hammerschmidt, Maik
; …
-
2008
Persistent link: https://www.econbiz.de/10003755159
Saved in:
4
Serviceeffizienz : Messung und Erfolgswirkungen
Bauer, Hans H.
;
Hammerschmidt, Maik
;
Falk, Tomas
; …
-
2007
Persistent link: https://www.econbiz.de/10003427976
Saved in:
5
Patientenbindung durch Kommunikation : Impulse für das Pharmamarketing
Bauer, Hans H.
;
Hahn, Olaf
;
Hammerschmidt, Maik
-
2006
Persistent link: https://www.econbiz.de/10003381641
Saved in:
6
Der Einfluss der Dienstleistungsqualität auf die Einkaufsstättentreue
Bauer, Hans H.
;
Exler, Stefanie
;
Reichardt, Tina
; …
-
2006
Persistent link: https://www.econbiz.de/10003355045
Saved in:
7
Servicequalität im Internet : Messung und Kundenbindungseffekte am Beispiel des Internet-Banking
Bauer, Hans H.
;
Falk, Tomas
;
Hammerschmidt, Maik
-
2003
Persistent link: https://www.econbiz.de/10001790196
Saved in:
8
Die Messung der Patientenzufriedenheit
Bauer, Hans H.
;
Keller, Thomas
;
Hahn, Olaf
-
2002
Persistent link: https://www.econbiz.de/10001762961
Saved in:
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