Kaur, Balijinder; Kiran, Sood; Grima, Simon; … - In: Risks 9 (2021) 11, pp. 1-18
transformation in the banking sector. Although this has various benefits, it is a disruption to the norm to which a bank customer has … risk factors that influence customer satisfaction for digitalized banking services and products. To do this, we carried out … a structured survey, framed on the five dimensions of the SERVQUAL model, which was sent out to Northern Indian banking …