//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Schriftenreihe Schwerpunkt Marketing"
~isPartOf:"The service industries journal"
~subject:"Salespeople"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenservice"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Salespeople
Customer service
35
Kundenservice
35
Dienstleistungsqualität
19
Service quality
19
Beziehungsmarketing
17
Relationship marketing
17
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungssektor
8
Service industry
8
Beschwerdemanagement
7
Complaint management
7
Dienstleistung
6
Verkaufspersonal
6
Consumer behaviour
5
Konsumentenverhalten
5
Services
5
Customer integration
4
Kundenintegration
4
Confidence
3
Vertrauen
3
Artificial intelligence
2
Bank
2
Customer value
2
E-commerce
2
Electronic Commerce
2
Emotion
2
Employee retention
2
Erfolgsfaktor
2
Firm performance
2
Gastronomie
2
Großbritannien
2
Information technology
2
Informationstechnik
2
Innovation
2
Kundenwert
2
Künstliche Intelligenz
2
Lieferantenmanagement
2
Measurement
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
5
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Hochschulschrift
1
Thesis
1
Language
All
English
6
Author
All
Babakus, Emin
1
Fichtel, Sina
1
Haktanir, Mine
1
Ho, Bach Quang
1
Karatepe, Osman M.
1
Román, Sergio
1
Ueno, Akiko
1
Watanabe, Kentaro
1
Yavas, Ugur
1
Yorganci, Ilkay
1
more ...
less ...
Published in...
All
Schriftenreihe Schwerpunkt Marketing
The service industries journal
Journal of business research : JBR
7
Journal of service research : JSR
6
Journal of retailing and consumer services
5
International journal of hospitality management
4
Journal of retailing
4
Journal of service research
4
SpringerLink / Bücher
4
The journal of personal selling & sales management : JPSSM
4
Gabler Edition Wissenschaft
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
Journal of marketing theory and practice
2
Journal of service management
2
Journal of the Academy of Marketing Science
2
Service business
2
Springer eBook Collection / Business and Economics
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
An introduction to industrial service design
1
Berichte aus der Betriebswirtschaft
1
Business process management journal
1
Context and semantics for knowledge management : technologies for personal productivity
1
Das professionelle 1 x 1
1
ERIM report series research in management
1
European journal of marketing
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Grundwissen
1
Innovation, Entrepreneurship und Digitalisierung
1
Innovatives Dienstleistungsmarketing in Theorie und Praxis
1
International journal of business excellence
1
International journal of human resource management
1
International journal of retail & distribution management
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
2
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
3
Customer orientation as a buffer against job burnout
Babakus, Emin
;
Yavas, Ugur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 5-16
Persistent link: https://www.econbiz.de/10009427718
Saved in:
4
The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion
Karatepe, Osman M.
;
Haktanir, Mine
;
Yorganci, Ilkay
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1565-1579
Persistent link: https://www.econbiz.de/10008661608
Saved in:
5
"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
Saved in:
6
Is empowerment really a contributory factor to service quality?
Ueno, Akiko
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1321-1335
Persistent link: https://www.econbiz.de/10003802402
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->