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~isPartOf:"Schriftenreihe Schwerpunkt Marketing / Arbeitspapier"
~subject:"Capacity planning"
~type_genre:"Case study"
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Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
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Kapazitätsmanagement von Dienstleistungsanbietern : theoretische Erkenntnisse und Konkretisierung an einem Fallbeispiel Call-Center
Meier, Roland
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1997
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