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~isPartOf:"Service business"
~isPartOf:"The service industries journal"
~subject:"Konsumentenverhalten"
~subject:"Marketingmanagement"
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Konsumentenverhalten
Marketingmanagement
Confidence
55
Vertrauen
55
Consumer behaviour
27
Beziehungsmarketing
24
Relationship marketing
24
Dienstleistungsqualität
15
Service quality
15
Customer satisfaction
13
Kundenzufriedenheit
13
Trust
13
trust
12
Customer service
5
Einzelhandel
5
Kundenservice
5
Retail trade
5
Satisfaction
5
Social Web
5
Social web
5
Data protection
4
Datenschutz
4
Electronic Banking
4
Electronic banking
4
Lieferantenmanagement
4
Online retailing
4
Online-Handel
4
Supplier relationship management
4
Beschwerdemanagement
3
Complaint management
3
Corporate Social Responsibility
3
Corporate reputation
3
Corporate social responsibility
3
Dienstleistungssektor
3
Distribution channel
3
E-commerce
3
Electronic Commerce
3
Employee retention
3
Firmenimage
3
Mitarbeiterbindung
3
Service industry
3
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Article
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English
29
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Aa, Zanna van der
1
Aimin, Wang
1
Akhtar, Muhammad Nadeem
1
Akhtar, Nadeem
1
Ali, Moazzam
1
Barua, Zapan
1
Beatson, Amanda
1
Bloemer, Johanna M.
1
Boateng, Henry
1
Chen, Han
1
Chen, Hsiangting Shatina
1
Chen, Mei-fang
1
Cheng, Min-Jhih
1
Chiao, Yu-ching
1
Chiu, Pei-Chun
1
Chiu, Ya-kang
1
Collado Agudo, Jesús
1
Dai, You-De
1
Espartel, Lélis Balestrin
1
Fernández-Sabiote, Estela
1
Fu, Bin
1
Gannon, Martin Joseph
1
Gong, Xiuyuan
1
Guan, Jyh-liang
1
Gudergan, Siegfried
1
Henseler, Jörg
1
Herrero Crespo, Angel
1
Hess, Ronald L. <Jr.>
1
Hinson, Robert
1
Hollebeek, Linda D.
1
Hongyi, Xu
1
Hsieh, Chia-Hung
1
Huang, Stephen Chi-Tsun
1
Hung, Shiu-Wan
1
Islam, Jamid Ul
1
Jai, Tun-Min
1
Kesgin, Muhammet
1
Kim, Dae Young
1
Kim, DongHee
1
Kim, Kathleen Jeehyae
1
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Service business
The service industries journal
Journal of retailing and consumer services
105
Journal of business research : JBR
58
International journal of hospitality management
37
Journal of internet commerce
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
Psychology & marketing
24
Asia Pacific journal of marketing and logistics
23
Cogent business & management
21
International journal of consumer studies
21
International journal of electronic marketing and retailing : IJEMR
21
International journal of retail & distribution management
19
International journal of internet marketing and advertising : IJIMA
18
Journal of hospitality marketing & management
18
Journal of travel and tourism marketing
18
The journal of product & brand management
18
International journal of contemporary hospitality management
17
International journal of business information systems : IJBIS
15
International journal of e-business research : an official publication of the Information Resources Management Association
15
The international journal of bank marketing : IJBM
15
Journal of financial services marketing : JFSM
14
Journal of marketing communications
14
Journal of strategic marketing
14
Technological forecasting & social change : an international journal
14
Journal of Islamic marketing
13
Journal of international consumer marketing
13
Information systems and e-business management : ISeB
12
Journal of global marketing
12
Pakistan journal of commerce and social sciences
12
Tourism management : research, policies, practice
12
Food policy : economics planning and politics of food and agriculture
11
Journal of Asian finance, economics and business : JAFEB
11
Journal of business ethics : JOBE
11
Journal of international trade & commerce
11
Marketing intelligence & planning
11
Electronic commerce research
10
European journal of marketing : EJM
10
International journal of electronic business : IJEB
10
International journal of electronic commerce : IJEC
10
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ECONIS (ZBW)
29
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1
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
2
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
Saved in:
3
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
4
COVID-19 preventive measures and restaurant customers’ intention to dine out : the role of brand trust and perceived risk
Wei, Chunhao
;
Chen, Han
;
Lee, Yee Ming
- In:
Service business
16
(
2022
)
3
,
pp. 581-600
Persistent link: https://www.econbiz.de/10013459464
Saved in:
5
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
6
Gender differences in the antecedents of trust in mobile social networking services
Gong, Xiuyuan
;
Liu, Zhiying
;
Wu, Tailai
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 400-426
Persistent link: https://www.econbiz.de/10012498582
Saved in:
7
Visitors' perceived trust in sincere, authentic, and memorable heritage experiences
Taheri, Babak
;
Gannon, Martin Joseph
;
Kesgin, Muhammet
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 705-725
Persistent link: https://www.econbiz.de/10012260327
Saved in:
8
Determinants of social commerce adoption in an emerging economy
Rahman, Tazizur
;
Kim, Yang Sok
;
Noh, Mi Jin
;
Lee, …
- In:
Service business
14
(
2020
)
4
,
pp. 479-502
Persistent link: https://www.econbiz.de/10012417965
Saved in:
9
COVID-19 restrictions and consumers' psychological reactance toward offline shopping freedom restoration
Akhtar, Nadeem
;
Akhtar, Muhammad Nadeem
;
Usman, Muhammad
; …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 891-913
Persistent link: https://www.econbiz.de/10012292977
Saved in:
10
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
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