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~isPartOf:"Service business"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Casadesús, Martí"
~subject:"Complaint management"
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Complaint management
Dienstleistungsqualität
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Service quality
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Beziehungsmarketing
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Electronic Banking
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Electronic banking
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Customer satisfaction
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E-commerce
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customer loyalty
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customer satisfaction
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Beschwerdemanagement
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electronic service quality
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electronic service recovery
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Casadesús, Martí
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Ishak Ismail
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Service business
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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