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~isPartOf:"Service business"
~language:"eng"
~person:"Cervera, Amparo"
~person:"Chiang, Ai-Hsuan"
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Dienstleistungsqualität
3
Service quality
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Customer satisfaction
2
Kundenzufriedenheit
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Quality management
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Qualitätsmanagement
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Robot
2
Roboter
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Cervera, Amparo
Chiang, Ai-Hsuan
Le Nguyen Hau
6
Lee, Donhee
5
Pham Ngoc Thuy
5
Jeng, Don Jyh-Fu
3
Chang, Hsin Hsin
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Hong, Kwan Soo
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Kim, Kwang-jae
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Service business
EuroMed journal of business
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Journal of business research : JBR
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Technological forecasting & social change : an international journal
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ECONIS (ZBW)
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Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
2
Impacts of service robots on service quality
Chiang, Ai-Hsuan
;
Trimi, Silvana
- In:
Service business
14
(
2020
)
3
,
pp. 439-459
Persistent link: https://www.econbiz.de/10012304296
Saved in:
3
Innovation and service-dominant logic : editorial
Huarng, Kun-Huang
;
Cervera, Amparo
;
Mas-Verdu, Francisco
- In:
Service business
12
(
2018
)
3
,
pp. 453-456
Persistent link: https://www.econbiz.de/10011915100
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