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~isPartOf:"Service business"
~person:"Béal, Mathieu"
~person:"Van Vaerenbergh, Yves"
~subject:"Beschwerdemanagement"
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Beschwerdemanagement
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Service business
Journal of business research : JBR
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Managing service quality : MSQ ; an international journal
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Marketing letters : a journal of research in marketing
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How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
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