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~isPartOf:"Service business"
~person:"Benedettini, Ornella"
~person:"Chen, WeiWei"
~subject:"Beschwerdemanagement"
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How to explain service failure? : impacts of justifications
Chen, WeiWei
;
Lee, Hsiao-Ching
- In:
Service business
12
(
2018
)
2
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
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