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~isPartOf:"Service business"
~person:"Fürst, Andreas"
~person:"Iglesias Argu͏̈elles, Víctor"
~person:"Liu, Shunzhong"
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Fürst, Andreas
Iglesias Argu͏̈elles, Víctor
Liu, Shunzhong
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Service business
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Reihe: Management-Know-how / M : praxisnah und aktuell
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Die Betriebswirtschaft : DBW
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Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
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Journal of financial services marketing : JFSM
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Journal of service theory and practice : JSTP
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Journal of the Academy of Marketing Science
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Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
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Marketing : ZFP ; journal of research and management
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Perspektiven der marktorientierten Unternehmensführung : Arbeiten aus dem Institut für Marktorientierte Unternehmensführung der Universität Mannheim
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Co-creation and service recovery process communication : effects on satisfaction, repurchase intentions, and word of mouth
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
Service business
11
(
2017
)
2
,
pp. 321-343
Persistent link: https://www.econbiz.de/10011732372
Saved in:
2
Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong
- In:
Service business
7
(
2013
)
3
,
pp. 399-417
Persistent link: https://www.econbiz.de/10009776974
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