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~isPartOf:"Service business"
~person:"Heras-Saizarbitoria, Iñaki"
~person:"Töpfer, Armin"
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Dienstleistungsqualität
1
External benefits
1
Hotel industry
1
Hotellerie
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Internal benefits
1
Product quality
1
Produktqualität
1
Quality certification
1
Quality management
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Heras-Saizarbitoria, Iñaki
Töpfer, Armin
Lee, Donhee
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Service business
Lean Six Sigma : erfolgreiche Kombination von Lean Management, Six Sigma und Design for Six Sigma
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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ISO 9001, ISO 14001, and new management standards
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Measuring operations performance
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Total quality management & business excellence
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Working papers / University of Kent, Kent Business School
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Benchmarking - Weg zu unternehmerischen Spitzenleistungen : [18. und 19. Oktober 1996] ; [Internationale Fachtagung zum Thema "Benchmarking - Weg zu unternehmerischen Spitzenleistungen"]
1
Business horizons
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Business strategy and the environment
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Die erfolgreiche Steuerung öffentlicher Verwaltungen : von der Reform zur kontinuierlichen Verbesserung
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Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
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International journal of auditing : IJA
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International journal of hospitality management
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International journal of quality & reliability management
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International small business journal : researching entrepreneurship
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Journal of business economics and management
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Management, Prozessgestaltung, Kundenperspektive
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Managing service quality : MSQ ; an international journal
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Springer eBook Collection / Business and Economics
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Verwaltung, Organisation, Personal
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Wertorientiertes Management : Werterhaltung, Wertsteuerung, Wertsteigerung ganzheitlich gestalten ; mit 12 Tabellen
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Wettbewerbsfaktor Dienstleistung : Produktion von Dienstleistungen - Produktion als Dienstleistung
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Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José
;
Heras-Saizarbitoria, Iñaki
;
Dick, Gavin
- In:
Service business
8
(
2014
)
2
,
pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
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