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~isPartOf:"Service business"
~subject:"Auction"
~subject:"Outsourcing"
~subject:"Service quality"
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Search: subject_exact:"Buyer-supplier relations"
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Auction
Outsourcing
Service quality
Lieferantenmanagement
18
Supplier relationship management
18
Beziehungsmarketing
11
Relationship marketing
11
Dienstleistungsqualität
10
Customer satisfaction
7
Kundenzufriedenheit
7
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5
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Taiwan
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Austauschtheorie
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Aa, Zanna van der
1
Bloemer, Johanna M.
1
Castellanos Verdugo, Mario
1
Cheng, Pei-chu
1
Cheng, Vincent
1
Dass, Mayukh
1
Espino-Rodríguez, Tomás F.
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Hasliza Abdul Halim
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Henseler, Jörg
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Hu, Jer-San
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Jeng, Don Jyh-Fu
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Lin, Tyrone T.
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Loh, Wilson
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Lok, Peter
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Ooi Ee
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Park, Cheol
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Prashar, Sanjeev
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Thurasamy Ramayah
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Topaloglu, Omer
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Vega Vázquez, Manuela
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Vogler, Eric
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Weng, Rhay-Hung
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Service business
Industrial marketing management : the international journal for industrial and high-tech firms
40
International journal of production economics
30
International journal of production research
26
Journal of business research : JBR
16
The journal of business & industrial marketing
16
European journal of operational research : EJOR
14
Journal of purchasing and supply management
14
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Strategic outsourcing : an International journal
13
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
CESifo working papers
9
Decision sciences : DS
9
IEEE transactions on engineering management : EM
9
Information systems research : ISR
9
International journal of procurement management
9
Journal of operations management
9
Manufacturing & service operations management : M & SOM
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Supply chain management : an international journal
9
The journal of services marketing
9
International journal of services and operations management
8
The international journal of logistics management
8
Achieving outsourcing success by effectively spanning the client-vendor boundary : case-study perspectives on social structures in outsourcing relationships
7
International journal of hospitality management
7
Journal of service research : JSR
7
SpringerLink / Bücher
7
The journal of supply chain management : a global review of purchasing and supply
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International business review : the official journal of the European International Business Academy
6
International journal of logistics systems and management
6
Journal of management information systems : JMIS
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Managing outsourcing relationships
6
Transportation research / E : an international journal
6
DICE discussion paper
5
Discussion paper series / IZA
5
European management journal
5
Gabler Edition Wissenschaft
5
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ECONIS (ZBW)
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1
B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context
Teixeira, Rafael
;
Przyczynski, Renato
;
Shockley, Jeff
- In:
Service business
16
(
2022
)
3
,
pp. 645-679
Persistent link: https://www.econbiz.de/10013459477
Saved in:
2
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
3
Dimensions of behavior and proactive improvement in hotel outsourcing relationships : the role of justice
Espino-Rodríguez, Tomás F.
;
Ramírez-Fierro, Juan Carlos
- In:
Service business
13
(
2019
)
3
,
pp. 479-508
Persistent link: https://www.econbiz.de/10012124353
Saved in:
4
Two-sided effects of customer participation : roles of relationships and social-interaction values in social services
Park, Cheol
;
Lee, Heejung
;
Jun, Jongkun
;
Lee, Thaemin
- In:
Service business
12
(
2018
)
3
,
pp. 621-640
Persistent link: https://www.econbiz.de/10011915173
Saved in:
5
Critical success factors in relationship management for services outsourcing
Rhodes, Joan
;
Lok, Peter
;
Loh, Wilson
;
Cheng, Vincent
- In:
Service business
10
(
2016
)
1
,
pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
Saved in:
6
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
7
CRM and RQ as key factors in retail setting services in an economic crisis context : the case of travel agencies
Ángeles Oviedo-García, Maria de los
;
Vega Vázquez, …
- In:
Service business
9
(
2015
)
4
,
pp. 663-685
Persistent link: https://www.econbiz.de/10011407254
Saved in:
8
Negotiating behavior in service outsourcing : an exploratory case study analysis
Saorín-Iborra, M. Carmen
;
Redondo-Cano, Ana María
; …
- In:
Service business
9
(
2015
)
4
,
pp. 771-801
Persistent link: https://www.econbiz.de/10011407259
Saved in:
9
The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An
;
Lai, Chi-Shiun
;
Hu, Jer-San
;
Weng, Rhay-Hung
- In:
Service business
8
(
2014
)
4
,
pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
Saved in:
10
The effects of partnership quality on business process outsourcing success in Malaysia : key users perspective
Ooi Ee
;
Hasliza Abdul Halim
;
Thurasamy Ramayah
- In:
Service business
7
(
2013
)
2
,
pp. 227-253
Persistent link: https://www.econbiz.de/10009760435
Saved in:
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