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~isPartOf:"Services marketing quarterly"
~person:"Gulas, Charles S."
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Relationships, roles, and consumer identity in services marketing
McKeage, Kim
;
Gulas, Charles S.
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 231-239
Persistent link: https://www.econbiz.de/10009778518
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Silence is not golden : firm response and nonresponse to consumer correspondence
Gulas, Charles S.
;
Larsen, James E.
- In:
Services marketing quarterly
33
(
2012
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10009583086
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