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~isPartOf:"Services marketing quarterly"
~person:"Shin, Hyunju"
~subject:"Beziehungsmarketing"
~subject:"Services"
~type:"article"
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Beziehungsmarketing
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Dienstleistungsqualität
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Distributive justice
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Rawls's theory of justice
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customer exit
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failure severity
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fitness center
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forgiveness
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Shin, Hyunju
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Campos, Pimenta, Marco Tulio
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Services marketing quarterly
European journal of marketing
1
Journal of retailing and consumer services
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The journal of services marketing
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ECONIS (ZBW)
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The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
2
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
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