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~isPartOf:"Services marketing quarterly"
~person:"Smith, Alan D."
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Services marketing quarterly
International journal of services and operations management
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International journal of logistics systems and management
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Benchmarking : an international journal ; BIJ
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Health marketing quarterly
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Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
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