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~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Organizational psychology"
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Customer satisfaction
Organizational psychology
Emotion
19
Consumer behaviour
13
Konsumentenverhalten
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Kundenzufriedenheit
8
emotions
5
Beziehungsmarketing
4
Dienstleistungsqualität
4
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Service quality
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2
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1
Cloutier, Jacinthe
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Jabarzadeh, Younis
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Johnson, Lester W.
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Services marketing quarterly
International journal of hospitality management
62
Journal of business research : JBR
31
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
22
Journal of travel and tourism marketing
21
The journal of services marketing
19
Tourism management : research, policies, practice
17
International journal of contemporary hospitality management
16
The service industries journal
16
Tourism management perspectives : TMP
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Research companion to emotion in organizations
12
Psychology & marketing
11
Service business
10
The emotional organization : passions and power
10
Journal of business ethics : JOBE
9
Journal of vocational behavior
9
European journal of marketing : EJM
8
Journal of business and psychology
8
Journal of service theory and practice : JSTP
8
Gendering emotions in organizations
7
Human relations
7
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Academy of Management journal : AMJ
6
Cogent business & management
6
Human relations : towards the integration of the social sciences
6
International journal of human resource management
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
The Oxford handbook of organizational well-being
6
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
European journal of marketing
5
European management journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
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1
Self-service technology : examining the influence of emotions
Mukerjee, Kaushik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
Saved in:
2
Service with a smile : the differential effects of emotional labor on boundary spanners in the banking industry
Makudza, Forbes
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013546187
Saved in:
3
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
4
Emotional brand attachment and attitude toward brand extension
Vahdat, Arash
;
Hafezniya, Hanieh
;
Jabarzadeh, Younis
; …
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 236-255
Persistent link: https://www.econbiz.de/10012256943
Saved in:
5
Mechanism connecting environmental friendliness to service loyalty : the role of positive customer emotions and satisfaction
Pollack, Birgit Leisen
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10012179169
Saved in:
6
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
7
Antecedents and consequences of discrete emotions in hedonic consumption situations
Lee, Jenny Jiyeon
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 226-244
Persistent link: https://www.econbiz.de/10011339265
Saved in:
8
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Saved in:
9
Emotional dissonance and customer service : an exploratory study
Julian, Craig C.
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
Saved in:
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