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~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management perspectives : TMP"
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Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
5
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Corporate Social Responsibility
3
Corporate social responsibility
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Customer satisfaction
3
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Comparison
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Mattila, Anna S.
Zanger, Cornelia
8
Klaus, Philipp
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Heinonen, Kristina
5
Hollebeek, Linda D.
4
Aksoy, Lerzan
3
Alkire, Linda
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Benoit, Sabine
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Bruce, Helen L.
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Holloway, Betsy Bugg
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Kumar, V.
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Palmer, Adrian
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Pearce, Philip
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Rosenbaum, Mark
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Sthapit, Erose
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Swoboda, Bernhard
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Belz, Christian
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The journal of services marketing
Tourism management perspectives : TMP
International journal of hospitality management
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of business research : JBR
3
Journal of hospitality marketing & management
3
Cornell hospitality quarterly : CQ
2
Journal of service research
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Services marketing quarterly
2
Handbook of hospitality marketing management
1
International journal of contemporary hospitality management
1
International journal of internet marketing and advertising : IJIMA
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Journal of retailing
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Journal of service management
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Journal of service research : JSR
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ECONIS (ZBW)
6
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1
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
2
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
3
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
Saved in:
4
Corporate volunteering programs and conumer perceptions : a information processing perspective
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 572-578
Persistent link: https://www.econbiz.de/10010231168
Saved in:
5
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
6
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
Saved in:
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