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~isPartOf:"The European journal of health economics : HEPAC ; health economics in prevention and care"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Hochschule"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
Dienstleistungsqualität
138
Service quality
138
Customer satisfaction
62
Kundenzufriedenheit
62
Hotel industry
39
Hotellerie
39
Consumer behaviour
31
Konsumentenverhalten
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Beziehungsmarketing
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26
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Ghazali Musa
2
Sedigheh Moghavvemi
2
Aiura, Hiroshi
1
Ali, Manhal
1
Baji, Petra
1
Bauvin, Eric
1
Bech, Mickael
1
Beukers, Puck D. C.
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Boncz, Imre
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Brito Fernandes, Óscar
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1
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Che Ruhana Isa
1
Croes, R. R.
1
De Kervenoael, Ronan
1
Deng, Shengliang
1
Dooley, Larry M.
1
Elek, Petér S.
1
Fichera, Eleonora
1
Ghislandi, Simone
1
Goh, Edwin
1
Gounaris, Spiros
1
Gravelle, Hugh
1
Gulácsi, László
1
Gyrd-Hansen, Dorte
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Han, Heesup
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Hu, Feng
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Iranmanesh, Mohammad
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Kemp, Ron
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Klazinga, Niek
1
Kopetsch, Thomas
1
Koritos, Christos
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The European journal of health economics : HEPAC ; health economics in prevention and care
Tourism management : research, policies, practice
Health care management review : HCM review
73
International journal of hospitality management
56
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of health economics
40
Journal of health organization and management
36
Quality management journal : QMJ
36
The TQM journal : the international review of organizational improvement
34
Health marketing quarterly
23
Journal of marketing for higher education
23
International journal of quality and service sciences
22
Health economics
21
International journal of productivity and quality management : IJPQM
21
Discussion paper series / IZA
20
International journal of contemporary hospitality management
20
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
The service industries journal
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Services marketing quarterly
15
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of quality & reliability management
13
Ruhr economic papers
13
International review on public and non-profit marketing
12
The European journal of health economics
12
Journal of business research : JBR
11
Technological forecasting & social change : an international journal
11
CESifo working papers
10
CHE research paper
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
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ECONIS (ZBW)
26
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1
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
2
Inefficiencies in a healthcare system with a regulatory split of power : a spatial panel data analysis of avoidable hospitalisations in Austria
Renner, Anna-Theresa
- In:
The European journal of health economics : HEPAC ; …
21
(
2020
)
1
,
pp. 85-104
Persistent link: https://www.econbiz.de/10012221640
Saved in:
3
Investigating the geographic disparity in quality of care : the case of hospital readmission after acute myocardial infarction in Italy
Wang, Yuxi
;
Ghislandi, Simone
;
Torbica, Aleksandra
- In:
The European journal of health economics : HEPAC ; …
21
(
2020
)
8
,
pp. 1149-1168
Persistent link: https://www.econbiz.de/10012490496
Saved in:
4
Leveraging human-robot interaction in hospitality services : incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use social rob...
De Kervenoael, Ronan
;
Hasan, Md. Rajibul
;
Schwob, Alexandre
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012165578
Saved in:
5
How servant leadership and self-efficacy interact to affect service quality in the hospitality industry : a polynomial regression with response surface analysis
Qiu, Shaoping
;
Dooley, Larry M.
;
Xie, Lei
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012165586
Saved in:
6
Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas
;
Karantinou, Kalipso
;
Koritos, Christos
; …
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
Saved in:
7
Patient experiences with outpatient care in Hungary : results of an online population survey
Brito Fernandes, Óscar
;
Baji, Petra
;
Kringos, Dionne
; …
- In:
The European journal of health economics : HEPAC ; …
20
(
2019
),
pp. S79-S90
Persistent link: https://www.econbiz.de/10012060932
Saved in:
8
The closer the better : does better access to outpatient care prevent hospitalization?
Elek, Petér S.
;
Molnár, Tamás
;
Váradi, Balázs
- In:
The European journal of health economics : HEPAC ; …
20
(
2019
)
6
,
pp. 801-817
Persistent link: https://www.econbiz.de/10012061289
Saved in:
9
All-inclusive and value creation in hospitality : vidence from a mature destination : 2001-2017
Calveras, Aleix
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 234-246
Persistent link: https://www.econbiz.de/10012128609
Saved in:
10
Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry : the roles of paternalistic leadership and discretionary HR practices
Luu Trong Tuan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 132-144
Persistent link: https://www.econbiz.de/10011903424
Saved in:
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