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~isPartOf:"The TQM journal : the international review of organizational improvement"
~person:"Adinolfi, Paola"
~person:"Agrawal, Gaurav"
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Dienstleistungsqualität
2
Quality management
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Qualitätsmanagement
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Service quality
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Beziehungsmarketing
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Customer requirements
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Customer satisfaction
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Gesundheitswesen
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Krankenhaus
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Kundenzufriedenheit
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Organisationstheorie
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Organisatorischer Wandel
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Organization theory
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Organizational behaviour
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Quality function deployment
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Adinolfi, Paola
Agrawal, Gaurav
Antony, Jiju
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Palumbo, Rocco
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Cassia, Fabio
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Natarajan, Thamaraiselvan
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Sony, Michael
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Ugolini, Marta Maria
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Witell, Lars
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Zineldin, Mosad
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Abu Ajamieh, Maha Waleed
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The TQM journal : the international review of organizational improvement
Journal of health organization and management
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ECONIS (ZBW)
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Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
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2
Mapping the customer centric weather index insurance service design using quality function deployment
Singh, Pankaj
;
Agrawal, Gaurav
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1800-1822
Persistent link: https://www.econbiz.de/10014320947
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