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~isPartOf:"The TQM journal : the international review of organizational improvement"
~type_genre:"Conference paper"
~type_genre:"Reprint"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
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Kundenzufriedenheit
6
Dienstleistungsqualität
5
Service quality
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2
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The TQM journal : the international review of organizational improvement
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of economics and financial issues : IJEFI
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
The international review of retail, distribution and consumer research
5
Business process management journal
4
International journal of quality and service sciences
4
Interdisciplinary management research XVI ; 1
3
Journal of service theory and practice
3
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
Strategic information systems ; Vol. 3
3
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
Journal of financial services marketing : JFSM
2
Research in transportation economics
2
South Asian journal of management : SAJM
2
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
2
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
AICEI proceedings
1
Adapting to the future : how digitalization shapes sustainable logistics and resilient supply chain management
1
Aktuelle Beiträge zur Dienstleistungsforschung : [im März 2012 fand an der Technischen Universität Kaiserslautern der 16. Workshop Dienstleistungsmarketing statt, der vom Lehrstuhl für Marketing ausgerichtet wurde]
1
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Business horizons
1
Conference proceedings trends in business communication 2016
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
Ethics, social responsibility and sustainability in marketing
1
Eurasian business perspectives : proceedings of the 24th Eurasia Business and Economics Society Conference
1
Global outsourcing issues and trends
1
Harvard business review : HBR
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information technology and management
1
Interdisciplinary management research XVI ; 2
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of economic development
1
Journal of marketing management : MM
1
Journal of purchasing and supply management
1
Key debates and the future of HRM globally
1
Marketing-mix strategies - distribution strategy and pricing strategy
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ECONIS (ZBW)
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1
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
2
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
3
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
4
Inbound event tourism attendees : a group qualities-values approach at destination
Hamilton, John R.
;
Tee, Singwhat
;
Prideaux, Murray C.
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 197-212
Persistent link: https://www.econbiz.de/10011298031
Saved in:
5
SMEs' switching behavior in the natural gas market
Vigolo, Vania
;
Cassia, Fabio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 300-307
Persistent link: https://www.econbiz.de/10010341262
Saved in:
6
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
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