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~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Tourism management : research, policies, practice"
~source:"econis"
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Search: subject:"Relationship marketing"
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Beziehungsmarketing
196
Relationship marketing
196
Consumer behaviour
90
Konsumentenverhalten
90
Customer satisfaction
86
Kundenzufriedenheit
86
Dienstleistungsqualität
56
Service quality
56
Bank
38
Holiday behaviour
27
Urlaubsverhalten
27
Hotel industry
25
Hotellerie
25
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22
Markenimage
22
Tourism marketing
22
Tourismusmarketing
22
Brand management
21
Markenführung
21
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21
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21
Loyalty
19
Tourism
17
Confidence
16
Tourismus
16
Vertrauen
16
Customer loyalty
15
Destination management
15
Destinationsmanagement
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15
Tourismuswirtschaft
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Kundenwert
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194
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Fu, Xiaoxiao
4
Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Amin, Muslim
2
Bang, Nguyen
2
Bapat, Dhananjay
2
Boukis, Achilleas
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Brun, Isabelle
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Busser, James A.
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Cai, Ruiying
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Chen, Ching-fu
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Eriksson, Kent
2
Han, Heesup
2
Heinonen, Kristina
2
Hermansson, Cecilia
2
Hoffmann, Arvid O. I.
2
Hudson, Simon
2
Hurley, Robert F.
2
Kim, Taegoo
2
Koritos, Christos
2
Kozak, Metin
2
Lv, Xingyang
2
Moore, Susan A.
2
O'Cass, Aron
2
O'Gorman, Kevin
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Okumus, Fevzi
2
Palau i Saumell, Ramon
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Qu, Hailin
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Raggiotto, Francesco
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2
Scarpi, Daniele
2
Smith, Liam D. G.
2
Sparks, Beverley
2
Su, LuJun
2
Taheri, Babak
2
Van Dijk, Pieter A.
2
Wong, IpKin Anthony
2
Yi, Xiaoli
2
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The international journal of bank marketing : IJBM
Tourism management : research, policies, practice
Journal of business research : JBR
650
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
258
The journal of services marketing
225
The journal of business & industrial marketing
195
The service industries journal
187
Journal of the Academy of Marketing Science
172
Journal of strategic marketing
171
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Journal of retailing
108
Asia Pacific journal of marketing and logistics
107
Marketing intelligence & planning
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
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ECONIS (ZBW)
Showing
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10
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196
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1
Impacts of user-generated images in online reviews on customer engagement : a panel data analysis
Li, Hengyun
;
Liu, Hongbo
;
Shin, Hyejo Hailey
;
Ji, Haipeng
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014457727
Saved in:
2
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
3
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
4
Customer touchpoints : conceptualization, index development, and validation
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052067
Saved in:
5
Importance of residents' perception of tourists in establishing a reciprocal resident-tourist relationship : an application of tourist attractiveness
Kim, Gyunghoon
;
Duffy, Lauren N.
;
Moore, DeWayne
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013440026
Saved in:
6
A construal level view of contemporary heritage tourism
Scarpi, Daniele
;
Raggiotto, Francesco
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013440040
Saved in:
7
Relationship quality matters : how restaurant businesses can optimize complaint management
Meyer-Waarden, Lars
;
Sabadie, William
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013555019
Saved in:
8
A process perspective on experience co-creation : how pre-trip involvement prompts destination loyalty
Cao, Limei
;
Xie, Dengming
;
Qu, Ying
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013555026
Saved in:
9
Communication strategies for multi-tier loyalty programs : the role of progress framing
Zeng, Kevin J.
;
Yu, Irina Y.
;
Yang, Morgan X.
;
Chan, Haksin
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013271589
Saved in:
10
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
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