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~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"The service industries journal"
~person:"Kim, Wansoo"
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Beziehungsmarketing
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Kim, Wansoo
Svensson, Göran
5
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Ha, Hong Youl
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Kowalkowski, Christian
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The journal of business & industrial marketing
The service industries journal
Journal of travel and tourism marketing
7
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
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2
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
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