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~isPartOf:"The journal of business & industrial marketing"
~person:"Cobelli, Nicola"
~person:"Eggert, Andreas"
~subject:"Supplier relationship management"
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Supplier relationship management
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Lieferantenmanagement
3
Relationship marketing
3
B-to-B-Marketing
2
Business-to-business marketing
2
Consumer behaviour
2
Konsumentenverhalten
2
Benchmarking
1
Brand image
1
Brand management
1
Business-to-Business marketing
1
Business-to-business
1
Customer service
1
Customer value
1
Dienstleistungsmarketing
1
Dienstleistungsqualität
1
Ethiopia
1
Kundenservice
1
Kundenwert
1
Loyalty
1
Markenführung
1
Markenimage
1
Product returns
1
Service branding
1
Service logic
1
Service quality
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Service transition
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Services marketing
1
Switching behaviour
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Switching costs
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Wechselverhalten
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Äthiopien
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Cobelli, Nicola
Eggert, Andreas
Svensson, Göran
4
Cabanelas, Pablo
2
Drummond, Conor
2
Edvardsson, Bo
2
Huang, Ying
2
Høgevold, Nils
2
Lacoste, Sylvie
2
McGrath, Helen
2
Nyadzayo, Munyaradzi
2
Nyadzayo, Munyaradzi W.
2
O'Toole, Thomas
2
Otero-Neira, Carmen
2
Sharma, Neeru
2
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2
Strandvik, Tore
2
Abousamra, Alaa Abdelaziz
1
Ahmad, Bilal
1
Akhtar, Nadeem
1
Akrout, Houcine
1
Akrout, Wafa
1
Alet Vilaginés, Josep
1
Ali M. Yunus
1
Alonso-Garcia, Javier
1
Anaza, Nwamaka A.
1
Andaleeb, Syed S.
1
Asare, Anthony Kwame
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1
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1
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1
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1
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1
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1
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The journal of business & industrial marketing
Electronic Services
1
Gabler-Edition Wissenschaft
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of Inter-Organizational Relationships
1
Journal of service research
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Kaiserslauterer Schriftenreihe Marketing
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ECONIS (ZBW)
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The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
2
The effects of goods-related and service-related B2B brand images on customer loyalty
Cassia, Fabio
;
Cobelli, Nicola
;
Ugolini, Marta
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 722-732
Persistent link: https://www.econbiz.de/10011694208
Saved in:
3
Benchmarking the impact of customer share in key-supplier relationships
Eggert, Andreas
;
Ulaga, Wolfgang
;
Hollmann, Sabine
- In:
The journal of business & industrial marketing
24
(
2009
)
3/4
,
pp. 154-160
Persistent link: https://www.econbiz.de/10009524605
Saved in:
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