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~isPartOf:"The journal of product & brand management"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~person:"Barnes, Donald C."
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Beziehungsmarketing
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Customer service
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Customer delight
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Barnes, Donald C.
Klaus, Philipp
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Mattila, Anna S.
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Guzman, Francisco
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Gil Saura, Irene
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Hollebeek, Linda D.
5
Ha, Hong Youl
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Alkire, Linda
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Balaji, M. S.
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Choi, Beom Joon
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Dagger, Tracey S.
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Wu, Cedric Hsi-jui
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Al-Hawari, Mohd Ahmad
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The journal of product & brand management
The journal of services marketing
The service industries journal
Journal of business research : JBR
2
Journal of service theory and practice : JSTP
2
The journal of personal selling & sales management : JPSSM
2
European journal of marketing
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Journal of marketing theory and practice
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Journal of service research : JSR
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ECONIS (ZBW)
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Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
2
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
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