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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Dienstleistung"
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Search: subject_exact:"Wertstromanalyse"
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Dienstleistung
Betriebliche Wertschöpfung
63
Value creation
63
Beziehungsmarketing
32
Relationship marketing
32
Customer integration
30
Kundenintegration
30
Customer value
25
Kundenwert
25
Dienstleistungsqualität
18
Service quality
18
Service-Dominant Logic
17
Service-dominant logic
17
Customer satisfaction
14
Kundenzufriedenheit
14
Services
14
Dienstleistungssektor
13
Service industry
13
Consumer behaviour
12
Konsumentenverhalten
12
value co-creation
12
Value co-creation
8
Co-creation
7
Customer service
7
Kundenservice
7
Business network
5
Dienstleistungsmarketing
5
Innovation
5
Innovation management
5
Innovationsmanagement
5
Lieferantenmanagement
5
Marketing theory
5
Marketingtheorie
5
Resource-based view
5
Ressourcenorientierter Ansatz
5
Services marketing
5
Supplier relationship management
5
Unternehmensnetzwerk
5
perceived value
5
service-dominant logic
5
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Undetermined
12
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Article
14
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14
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English
14
Author
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Barrios, Andrés
2
Abney, Alexandra K.
1
Akaka, Melissa Archpru
1
Arici, Hasan Evrim
1
Ballantyne, David
1
Bienzeisler, Bernd
1
Black, Hulda G.
1
Camacho, Sonia
1
Camén, Carolina
1
Cronin, J. J.
1
Davey, Janet
1
Didonet, Simone Regina
1
Edvardsson, Bo
1
Estrada-Mejia, Catalina
1
FitzPatrick, Mary
1
Furrer, Olivier
1
Gallan, Andrew S.
1
Grönroos, Christian
1
Hau Nguyen Le
1
Hottum, Peter
1
Janeschek, Sabine
1
Jouny-Rivier, Elodie
1
Karlsson, Jenny
1
Kicherer, Florian
1
Klafke, Renata
1
Köseoglu, Mehmet Ali
1
Landry, Mikèle
1
Locander, William B.
1
Nguyen, Dung Tien
1
Nilsson, Elin
1
Reynoso, Javier
1
Shanahan, Kevin J.
1
Sundström, Erik
1
Sökmen, Alptekin
1
Thuy Ngoc Pham
1
Tram-Anh Ngoc Pham
1
Varey, Richard J.
1
Vargo, Stephen L.
1
White, Allyn
1
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The journal of services marketing
The service industries journal
Journal of business research : JBR
10
Journal of service management
10
Journal of service research : JSR
6
Industrial marketing management : the international journal for industrial and high-tech firms
4
Service business
4
The science of service systems
4
International journal of services and operations management
3
Services marketing quarterly
3
SpringerLink / Bücher
3
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
2
Forum Dienstleistungsmanagement
2
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
2
International journal of physical distribution & logistics management : IJPD & LM
2
International journal of production economics
2
International journal of project management : the journal of The International Project Management Association
2
International review on public and non-profit marketing
2
Journal of business market management : JBM
2
Journal of service theory and practice
2
Journal of the Academy of Marketing Science
2
Managing service quality : MSQ ; an international journal
2
Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
2
Public management review
2
Studies on e-organisation and market engineering
2
The TQM journal : the international review of organizational improvement
2
WTO working papers
2
Wissenschaft & Praxis
2
AMS review : official publication of the Academy of Marketing Science
1
Advances in services innovations
1
Aktuelle Beiträge zur Dienstleistungsforschung : [im März 2012 fand an der Technischen Universität Kaiserslautern der 16. Workshop Dienstleistungsmarketing statt, der vom Lehrstuhl für Marketing ausgerichtet wurde]
1
Applied economics
1
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Business process management journal
1
Chinese management studies
1
Decision sciences : DS
1
Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing
1
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ECONIS (ZBW)
14
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1
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
2
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
3
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
4
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
5
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
6
Service innovation as a political process
Sundström, Erik
;
Karlsson, Jenny
;
Camén, Carolina
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 341-362
Persistent link: https://www.econbiz.de/10011741136
Saved in:
7
In their shoes: co-creating value from deaf/hearing perspectives
Abney, Alexandra K.
;
White, Allyn
;
Shanahan, Kevin J.
; …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011742684
Saved in:
8
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
9
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
10
Transformative service networks : cocreated value as well-being
Black, Hulda G.
;
Gallan, Andrew S.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 826-845
Persistent link: https://www.econbiz.de/10011416847
Saved in:
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