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~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Customer satisfaction
Satisfaction
Kundenzufriedenheit
272
Dienstleistungsqualität
153
Service quality
153
Consumer behaviour
135
Konsumentenverhalten
135
Beziehungsmarketing
127
Relationship marketing
127
Customer service
51
Kundenservice
51
Holiday behaviour
43
Urlaubsverhalten
43
Tourism
36
Tourismus
36
Emotion
32
Beschwerdemanagement
30
Complaint management
30
Tourism industry
29
Tourismuswirtschaft
29
Dienstleistungssektor
28
Service industry
28
Arbeitszufriedenheit
21
Job satisfaction
21
Tourism marketing
21
Tourismusmarketing
21
Customer experience
17
Hotel industry
16
Hotellerie
16
Services
15
Loyalty
14
Zufriedenheit
14
Dienstleistung
13
Einzelhandel
13
Retail trade
13
USA
13
United States
13
Viral marketing
13
Virales Marketing
13
Customer integration
12
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Undetermined
171
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Article
270
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2
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Article in journal
272
Aufsatz in Zeitschrift
272
Case study
2
Fallstudie
2
Aufsatzsammlung
1
Collection of articles of several authors
1
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1
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Language
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English
272
Author
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Sharma, Piyush
7
Collier, Joel E.
4
Klaus, Philipp
4
Mattila, Anna S.
4
Prayag, Girish
4
Barnes, Donald C.
3
Huang, Min-Hsin
3
Palmer, Adrian
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Caber, Meltem
2
Cervera-Taulet, Amparo
2
Chen, Kuan-Ying
2
Cheng, Zhao-Hong
2
Coughlan, Joseph
2
Del Chiappa, Giacomo
2
Furrer, Olivier
2
Gallarza, Martina G.
2
Gil Saura, Irene
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Han, Heesup
2
Harris, Lloyd C.
2
Huan, Tzung-cheng
2
Kim, Jong Min
2
Kim, Namin
2
Kim, Namwoon
2
Kuppelwieser, Volker
2
Landry, Mikèle
2
Le Nguyen Hau
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
Luk, Sherriff T. K.
2
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Published in...
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The journal of services marketing
Tourism management perspectives : TMP
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
290
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
104
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
272
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1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
7
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
8
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
9
Can bike-sharing availability improve tourist satisfaction? : evidence in Chicago
Zhang, Ziqiong
;
Yang, Yang
;
Yang, Sen
;
Zhang, Zili
- In:
Tourism management perspectives : TMP
48
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014461385
Saved in:
10
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
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