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~isPartOf:"The journal of services marketing"
~isPartOf:"Working papers"
~person:"Edvardsson, Bo"
~person:"Martin, Charles L."
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Dienstleistungsqualität
4
Service quality
4
Customer integration
3
Dienstleistung
3
Dienstleistungsmarketing
3
Kundenintegration
3
Services
3
Services marketing
3
Beziehungsmarketing
2
Business services
2
Consumer behaviour
2
Dienstleistungsmanagement
2
Dienstleistungssektor
2
Innovation
2
Innovation management
2
Innovationsmanagement
2
Konsumentenverhalten
2
Lieferantenmanagement
2
Relationship marketing
2
Service co-creation
2
Service industry
2
Service management
2
Supplier relationship management
2
Unternehmensdienstleistung
2
B-to-B-Marketing
1
Beschwerdemanagement
1
Betriebliche Wertschöpfung
1
Bibliometrics
1
Bibliometrie
1
Business-to-business marketing
1
Business-to-business services
1
Commitment
1
Complaint management
1
Customer compatibility
1
Customer participation
1
Customer satisfaction
1
Customer service
1
Customer-to-customer
1
Dienstleistungsinnovation
1
Emotion
1
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Article
6
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6
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6
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English
6
Author
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Edvardsson, Bo
Martin, Charles L.
Di Novi, Cinzia
4
Orso, Cristina Elisa
4
Patterson, Paul G.
4
Rizzi, Dino
4
Rosenbaum, Mark
4
Russell-Bennett, Rebekah
4
Bruce, Helen L.
3
Creedy, John
3
Daunt, Kate L.
3
Furrer, Olivier
3
Harris, Lloyd C.
3
Holloway, Betsy Bugg
3
Landry, Mikèle
3
McColl-Kennedy, Janet R.
3
Sharma, Piyush
3
Witell, Lars
3
Abney, Alexandra K.
2
Albuquerque, Paula Cristina
2
Alkire, Linda
2
Baillod, Chloé
2
Baron, Steve
2
Barrios, Andrés
2
Bassoli, Elena
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Brugiavini, Agar
2
Burton, Jamie
2
Carrino, Ludovico
2
Chan, Anthony
2
Das, Gopal
2
Davey, Janet
2
Finsterwalder, Jörg
2
Frow, Pennie
2
Ghazisaeedi, Mehdi
2
Grönroos, Christian
2
Gustafsson, Anders
2
Hale, Dena
2
Halvorson, Wade
2
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The journal of services marketing
Working papers
Journal of service management
10
International journal of quality and service sciences
3
Involving customers in new service development
2
The journal of business & industrial marketing
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Driving service productivity : value-creation through innovation
1
Handbook of service science ; [Vol. 1]
1
International journal of services technology and management
1
Journal of business research : JBR
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Legends in marketing
1
Management, organizations and society
1
Managing consumer services : factory or theater?
1
Managing service quality : MSQ ; an international journal
1
Marketing theory
1
Meddelanden från Svenska Handelshögskolan
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Review of marketing research
1
Series on technology management
1
Service design and service thinking in healthcare and hospital management : theory, concepts, practice
1
Services science : fundamentals, challenges and future developments
1
Springer eBook Collection
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
The service industries journal
1
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ECONIS (ZBW)
6
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1
-
6
of
6
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date (newest first)
date (oldest first)
1
Determinants of
services
co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
2
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
3
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
4
A quarter of a century : reflections of the first 25 years of the Journal of
Services
Marketing
Martin, Charles L.
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10009519759
Saved in:
5
Eleven years of scholarly research in the Journal of
Services
Marketing : editor's response
Martin, Charles L.
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 14-19
Persistent link: https://www.econbiz.de/10009009739
Saved in:
6
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
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