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~isPartOf:"The journal of services marketing"
~isPartOf:"Working papers"
~person:"Martin, Charles L."
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Dienstleistungsmarketing
3
Services marketing
3
Service quality
2
Beziehungsmarketing
1
Bibliometrics
1
Bibliometrie
1
Consumer behaviour
1
Customer compatibility
1
Customer integration
1
Customer participation
1
Customer satisfaction
1
Customer service
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Customer-to-customer
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Dienstleistung
1
Dienstleistungsmanagement
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Dienstleistungssektor
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Fachzeitschrift
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Journal
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Konsumentenverhalten
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Kundenintegration
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Kundenservice
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Kundenzufriedenheit
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Lieferantenmanagement
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Peer-to-peer
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Relationship marketing
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Service co-creation
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Service encounters
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Service industry
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Service management
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Services
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Supplier relationship management
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Martin, Charles L.
McColl-Kennedy, Janet R.
3
Sharma, Piyush
3
Bruce, Helen L.
2
Chan, Anthony
2
Edvardsson, Bo
2
Ghazisaeedi, Mehdi
2
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2
Heerden, Gené van
2
Holloway, Betsy Bugg
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Klaus, Philipp
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Nel, Deon
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Russell-Bennett, Rebekah
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Thakur, Ramendra
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Zaki, Mohamed
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1
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Ashill, Nick J.
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Basso, Kenny
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Beatty, Sharon E.
1
Benoit, Sabine
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Boisvert, Jean
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The journal of services marketing
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ECONIS (ZBW)
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Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
2
Eleven years of scholarly research in the Journal of
Services
Marketing : editor's response
Martin, Charles L.
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 14-19
Persistent link: https://www.econbiz.de/10009009739
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