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~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"hun"
~language:"zho"
~subject:"Dienstleistung"
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Dienstleistung
Services
61
Dienstleistungsqualität
27
Service quality
27
Dienstleistungssektor
26
Service industry
26
Beziehungsmarketing
23
Relationship marketing
23
Consumer behaviour
17
Customer service
17
Konsumentenverhalten
17
Kundenservice
17
Customer integration
15
Customer satisfaction
15
Kundenintegration
15
Kundenzufriedenheit
15
Betriebliche Wertschöpfung
10
Innovation
10
Service innovation
10
Value creation
10
Dienstleistungsmarketing
8
Services marketing
8
Service-Dominant Logic
7
Service-dominant logic
7
Business services
6
Innovation management
6
Innovationsmanagement
6
Service delivery
6
Service design
6
Service encounter
6
Unternehmensdienstleistung
6
Customer experience
5
Lieferantenmanagement
5
Service ecosystem
5
Supplier relationship management
5
Well-being
5
Co-creation
4
Customer value
4
Dienstleistungsinnovation
4
Dienstleistungsmanagement
4
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1
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56
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56
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56
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Barrios, Andrés
2
Benoit, Sabine
2
Edvardsson, Bo
2
Finsterwalder, Jörg
2
Rosenbaum, Mark
2
Russell-Bennett, Rebekah
2
Sharma, Piyush
2
Witell, Lars
2
Wuenderlich, Nancy V.
2
Abney, Alexandra K.
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Al-Wugayan, Adel A. A.
1
Alkire, Linda
1
Altobello, Suzanne
1
Anderson, Laurel
1
Anderson, Sidney
1
Andreassen, Tor Wallin
1
Baek, Tae Hyun
1
Baker, Virginia
1
Ball, Joan
1
Ballantyne, David
1
Baron, Steve
1
Boshoff, Christo
1
Boukis, Achilleas
1
Bouman, Nijs
1
Brady, Michael K.
1
Brodie, Roderick J.
1
Bruce, Helen L.
1
Buoye, Alexander
1
Camacho, Sonia
1
Carswell, Sue
1
Carter, Leanne
1
Cheng, Yu-chun
1
Chiu, Hung-chang
1
Chowdhury, Indranil Roy
1
Colurcio, Maria
1
Cronin, J. J.
1
D'Alessandro, Steven
1
Daunt, Kate L.
1
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The journal of services marketing
The service industries journal
60
Journal of service management
57
Journal of business research : JBR
44
Journal of service research : JSR
43
SpringerLink / Bücher
30
International journal of production economics
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
International journal of services technology and management
20
Services marketing quarterly
20
Journal of retailing and consumer services
18
Journal of service research
18
The journal of business & industrial marketing
18
Working paper / National Bureau of Economic Research, Inc.
18
International journal of hospitality management
17
The science of service systems
17
European journal of operational research : EJOR
16
European journal of marketing : EJM
15
Handbook of service science ; [Vol. 1]
15
Service business
15
The handbook of innovation and services : a multi-disciplinary perspective
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Discussion paper / Centre for Economic Policy Research
13
Meddelanden från Svenska Handelshögskolan
13
NBER working paper series
13
NBER Working Paper
12
European review of service economics and management
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
Service science, management and engineering : education for the 21st Century
11
International journal of production research
10
Schriften zum Produktionsmanagement
10
Ecosystem services and global trade of natural resources : ecology, economics and policies
9
International journal of services and operations management
9
Managing the service economy : prospects and problems; essays commisssioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, WhartonSchool, Univ. of Pennsylvania
9
Marketing theory
9
International journal of contemporary hospitality management
8
Journal of the Operational Research Society : OR
8
Mobile service innovation and business models
8
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ECONIS (ZBW)
56
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
4
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
5
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
6
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
7
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
8
Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
Saved in:
9
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
10
Marketing inclusive banking services to financially vulnerable consumers : a service design approach
Ofori-Okyere, Isaac
;
Edghiem, Farag
;
Kumah, Seyram Pearl
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10013542932
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