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~isPartOf:"The journal of services marketing"
~person:"Aksoy, Lerzan"
~person:"Hollebeek, Linda D."
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
4
Konsumentenverhalten
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
Customer engagement
2
Betriebliche Wertschöpfung
1
Big Data
1
Big data
1
Brand image
1
Brand management
1
Consumer-perceived value (CPV)
1
Customer experience
1
Customer experience (CX)
1
Customer integration
1
Customer service
1
Customer value
1
Data Mining
1
Data mining
1
Data-driven engagement
1
Dienstleistung
1
Dienstleistungssektor
1
Engagement practices
1
Innovation
1
Internet marketing
1
Kundenintegration
1
Kundenservice
1
Kundenwert
1
Loyalty
1
Markenführung
1
Markenimage
1
Measurement
1
Mediator
1
Messung
1
Moderator
1
Netnography
1
Online-Marketing
1
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Aksoy, Lerzan
Hollebeek, Linda D.
Klaus, Philipp
5
Palmer, Adrian
3
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Gustafsson, Anders
2
Holloway, Betsy Bugg
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
McColl-Kennedy, Janet R.
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Anderson, Sidney
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Barnes, Donald C.
1
Beatty, Sharon E.
1
Becker, Laura
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Becker-Özcamlica, Hürrem
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Bejou, David
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Brady, Michael K.
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1
Broilo, Patricia Liebesny
1
Brown, Tom
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The journal of services marketing
Journal of retailing and consumer services
3
Journal of service research
2
Handbook of research on customer engagement
1
Journal of business research : JBR
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
4
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1
The role of customer
experience
in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
2
Why switch? : the role of customer variety-seeking and engagement in driving service switching intention
Menidjel, Choukri
;
Hollebeek, Linda D.
;
Urbonavicius, …
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 592-605
Persistent link: https://www.econbiz.de/10014276935
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
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