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~isPartOf:"The journal of services marketing"
~person:"Dagger, Tracey S."
~person:"Harris, Lloyd C."
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
6
Relationship marketing
6
Dienstleistungsmarketing
3
Services marketing
3
Confidence
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Service quality
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Vertrauen
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Australien
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B-to-B-Marketing
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Business-to-business marketing
1
Communication
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Consumer behaviour
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Customer deviance
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Customer dysfunctional behaviour
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Customer misbehaviour
1
Customers
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Dienstleistungssektor
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Distance learning
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Einzelhandel
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Fernunterricht
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Kommunikation
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Online retailing
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Online-Handel
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Productivity
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Retail employees
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Retail trade
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Retailing
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Service industry
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Social behaviour
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Social relations
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Soziale Beziehungen
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Dagger, Tracey S.
Harris, Lloyd C.
Klaus, Philipp
4
Mattila, Anna S.
3
Palmer, Adrian
3
Aksoy, Lerzan
2
Alkire, Linda
2
Basso, Kenny
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Benoit, Sabine
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Bruce, Helen L.
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Collier, Joel E.
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Alexandrov, Aliosha
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Alrawadieh, Ziad
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Alzboun, Nidal
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Anaza, Nwamaka A.
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Arslan, Ahmad
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The journal of services marketing
European journal of marketing : EJM
4
International journal of business environment : IJBE
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Journal of service management
1
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ECONIS (ZBW)
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1
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
2
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
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