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~isPartOf:"The journal of services marketing"
~person:"Palmer, Adrian"
~source:"econis"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
2
Customer satisfaction
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service quality
2
Airline
1
Anticipation
1
Arbeitszufriedenheit
1
Behavioral intention
1
Beschwerdemanagement
1
Beziehungsmarketing
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Complaint management
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Customer experience
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Emotion
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Emotions
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Experience
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Fluggesellschaft
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Job satisfaction
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Longitudinal
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Mobile communications
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Mobilkommunikation
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Service failure
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Palmer, Adrian
Sharma, Piyush
5
Klaus, Philipp
4
Mattila, Anna S.
3
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
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Collier, Joel E.
2
Dodds, Sarah
2
Hollebeek, Linda D.
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palakshappa, Nitha
2
Rosenbaum, Mark
2
Seger-Guttmann, Tali
2
Tram-Anh Ngoc Pham
2
Voorhees, Clay M.
2
Ahmad, Hassan
1
Akamavi, Raphaël K.
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Aksoy, Lerzan
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Ali, Ameer
1
Ali, Fayaz
1
Alkire, Linda
1
Almanza, Barbara
1
Altobello, Suzanne
1
Anaya, Gerardo Joel
1
Ashill, Nick J.
1
Babakus, Emin
1
Baillod, Chloé
1
Ball, Joan
1
Barone, Ada Maria
1
Becker-Özcamlica, Hürrem
1
Bejou, David
1
Blodgett, Jeffrey
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Boisvert, Jean
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The journal of services marketing
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ECONIS (ZBW)
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Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
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2
The effects of anticipatory emotions on service satisfaction and behavioral intention
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 437-451
Persistent link: https://www.econbiz.de/10010434609
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