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~isPartOf:"The journal of services marketing"
~person:"Patterson, Paul G."
~source:"econis"
~subject:"Customer aggression"
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Customer aggression
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Frontline employees’ cognitive appraisals and well-being in the face of customer aggression in an Eastern, collectivist culture
Chuanchuen, Akkawanitcha
;
Patterson, Paul G.
; …
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 268-279
Persistent link: https://www.econbiz.de/10011406402
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