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~isPartOf:"The journal of services marketing"
~subject:"Dienstleistung"
~subject:"Retail trade"
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Search: ("Crisis management" OR "EMU" OR "Industrial production" OR "Trade" OR "World economic order") AND NOT isPartOf:Intereconomics
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Dienstleistung
Retail trade
Beziehungsmarketing
37
Relationship marketing
37
Einzelhandel
33
Consumer behaviour
31
Dienstleistungsqualität
31
Konsumentenverhalten
31
Service quality
31
Lieferantenmanagement
25
Supplier relationship management
25
Customer satisfaction
21
Kundenzufriedenheit
21
Dienstleistungssektor
11
Service industry
11
Retail
9
Services
9
Dienstleistungsmarketing
7
Services marketing
7
Business services
6
E-commerce
6
Electronic Commerce
6
Servicescape
6
Unternehmensdienstleistung
6
B-to-B-Marketing
5
Betriebliche Wertschöpfung
5
Business-to-business marketing
5
Customer service
5
Kundenservice
5
Ladengestaltung
5
Store design
5
Value creation
5
Beschwerdemanagement
4
Brand image
4
Brand management
4
Commitment
4
Complaint management
4
Customer experience
4
Customer integration
4
Dienstleistungshandel
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English
41
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Sharma, Piyush
4
Chen, Ivy S. N.
2
Coughlan, Joseph
2
Dodds, Sarah
2
Gilboa, Shaked
2
Luk, Sherriff T. K.
2
Mitchell, Vincent-Wayne
2
Palakshappa, Nitha
2
Russell-Bennett, Rebekah
2
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2
Anderson, Sidney
1
Baron, Steve
1
Basso, Kenny
1
Beitelspacher, Lauren Skinner
1
Benoit, Sabine
1
Blodgett, Jeffrey
1
Broilo, Patricia Liebesny
1
Bulmer, Sandy
1
Campbell, Colin L.
1
Carlson, Jamie
1
Celuch, Kevin
1
Chen, Qimei
1
Chowdhury, Noman H.
1
Daunt, Kate L.
1
Davey, Janet
1
DeWitt, Tom
1
Edvardsson, Bo
1
Elms, Jonathan
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Espartel, Lélis Balestrin
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Ettinger, Andreas
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Farías, Pablo
1
Ferraro, Carla
1
FitzPatrick, Mary
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1
Fung, Chaktin
1
Gabler, Colin B.
1
Gil Saura, Irene
1
Griffith, David A.
1
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1
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The journal of services marketing
Journal of retailing and consumer services
667
Journal of retailing
254
International journal of retail & distribution management
226
The international review of retail, distribution and consumer research
215
Journal of business research : JBR
183
International journal of production economics
182
European journal of operational research : EJOR
174
International journal of retail and distribution management
98
Management science : journal of the Institute for Operations Research and the Management Sciences
91
NBER working paper series
79
Manufacturing & service operations management : M & SOM
70
SpringerLink / Bücher
68
NBER Working Paper
66
Production and operations management : an international journal of the Production and Operations Management Society
64
Working paper / National Bureau of Economic Research, Inc.
64
International journal of production research
57
Omega : the international journal of management science
56
Transportation research / E : an international journal
56
European retail research
51
Ifo-Schnelldienst
48
Handelsforschung
47
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
45
European journal of marketing : EJM
44
International journal of electronic marketing and retailing : IJEMR
44
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
43
The service industries journal
42
Psychology & marketing
38
Discussion paper / Centre for Economic Policy Research
37
International journal of industrial organization
37
Journal of the Academy of Marketing Science
37
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
35
Retailing in the 21st century : current and future trends
35
Journal of marketing
32
Gabler Edition Wissenschaft
30
Journal of marketing channels : ... distribution systems, strategy, and management
30
Inventi impact: retailing & consumer services
29
Asia Pacific journal of marketing and logistics
28
Business history
28
Europäische Hochschulschriften / 5
28
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ECONIS (ZBW)
41
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1
In this together : the long-term effect of a collective crisis on the retail and service sector
Ferraro, Carla
;
Sands, Sean
;
Schnack, Alexander
;
Elms, …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 550-562
Persistent link: https://www.econbiz.de/10013407562
Saved in:
2
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
3
Uncovering the reasons behind consumers' shift from online to offline shopping
Kim, Hyo-Jeong
;
Han, Sang Man
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10014473560
Saved in:
4
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
5
The influence of the physical work environment on retail employees
Kearney, Treasa
;
Coughlan, Joseph
;
Kennedy, Aileen
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
Saved in:
6
Understanding online retail brand equity : a cross-cultural perspective
Farías, Pablo
;
Reyes, Miguel
;
Peláez, Jenny
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 420-430
Persistent link: https://www.econbiz.de/10014276917
Saved in:
7
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
8
To share or not to share screens with customers? : lessons from learning theories
Roten, Yonathan Silvain
;
Vanheems, Regine
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10013542895
Saved in:
9
An empirical examination of the services triangle
Anderson, Sidney
;
Smith, Jeffery
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 236-246
Persistent link: https://www.econbiz.de/10011741228
Saved in:
10
Service inclusion : the role of disability identity in retail
Dodds, Sarah
;
Palakshappa, Nitha
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
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