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~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungssektor"
~subject:"Retail trade"
~subject:"Service quality"
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Search: ("Crisis management" OR "EMU" OR "Industrial production" OR "Trade" OR "World economic order") AND NOT isPartOf:Intereconomics
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Dienstleistungssektor
Retail trade
Service quality
Beziehungsmarketing
37
Relationship marketing
37
Einzelhandel
33
Consumer behaviour
31
Dienstleistungsqualität
31
Konsumentenverhalten
31
Lieferantenmanagement
25
Supplier relationship management
25
Customer satisfaction
21
Kundenzufriedenheit
21
Service industry
11
Dienstleistung
9
Retail
9
Services
9
Dienstleistungsmarketing
7
Services marketing
7
Business services
6
E-commerce
6
Electronic Commerce
6
Servicescape
6
Unternehmensdienstleistung
6
B-to-B-Marketing
5
Betriebliche Wertschöpfung
5
Business-to-business marketing
5
Customer service
5
Kundenservice
5
Ladengestaltung
5
Store design
5
Value creation
5
Beschwerdemanagement
4
Brand image
4
Brand management
4
Commitment
4
Complaint management
4
Customer experience
4
Customer integration
4
Dienstleistungshandel
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Sharma, Piyush
4
Chen, Ivy S. N.
2
Coughlan, Joseph
2
Dodds, Sarah
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Gilboa, Shaked
2
Luk, Sherriff T. K.
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Mitchell, Vincent-Wayne
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Palakshappa, Nitha
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Russell-Bennett, Rebekah
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Anderson, Sidney
1
Awan, Maheen Iqbal
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Baron, Steve
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Basso, Kenny
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Benoit, Sabine
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Blodgett, Jeffrey
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Broilo, Patricia Liebesny
1
Bulmer, Sandy
1
Campbell, Colin L.
1
Carlson, Jamie
1
Celuch, Kevin
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Chen, Ning
1
Chen, Qimei
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Chen, Sixing
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1
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1
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1
Fung, Chaktin
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The journal of services marketing
Journal of retailing and consumer services
675
Journal of retailing
256
International journal of retail & distribution management
226
The international review of retail, distribution and consumer research
215
Journal of business research : JBR
196
International journal of production economics
185
European journal of operational research : EJOR
176
International journal of retail and distribution management
99
Management science : journal of the Institute for Operations Research and the Management Sciences
94
NBER working paper series
92
Manufacturing & service operations management : M & SOM
75
NBER Working Paper
75
SpringerLink / Bücher
74
The service industries journal
71
Production and operations management : an international journal of the Production and Operations Management Society
68
Working paper / National Bureau of Economic Research, Inc.
65
International journal of production research
63
Omega : the international journal of management science
56
Transportation research / E : an international journal
56
European retail research
51
Industrial marketing management : the international journal for industrial and high-tech firms
51
International journal of hospitality management
50
European journal of marketing : EJM
47
Handelsforschung
47
Ifo-Schnelldienst
47
International journal of electronic marketing and retailing : IJEMR
47
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
45
Discussion paper / Centre for Economic Policy Research
43
Journal of the Academy of Marketing Science
39
Psychology & marketing
38
International journal of industrial organization
37
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
36
Journal of marketing
35
Retailing in the 21st century : current and future trends
35
International journal of contemporary hospitality management
32
Marketing intelligence & planning
32
The journal of business & industrial marketing
32
Asia Pacific journal of marketing and logistics
30
CESifo working papers
30
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ECONIS (ZBW)
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1
In this together : the long-term effect of a collective crisis on the retail and service sector
Ferraro, Carla
;
Sands, Sean
;
Schnack, Alexander
;
Elms, …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 550-562
Persistent link: https://www.econbiz.de/10013407562
Saved in:
2
Online student engagement and place attachment to campus in the new service marketplace : an exploratory study
Huang, Yuying
;
Finsterwalder, Jörg
;
Chen, Ning
; …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 597-611
Persistent link: https://www.econbiz.de/10013407570
Saved in:
3
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
4
Uncovering the reasons behind consumers' shift from online to offline shopping
Kim, Hyo-Jeong
;
Han, Sang Man
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10014473560
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
The influence of the physical work environment on retail employees
Kearney, Treasa
;
Coughlan, Joseph
;
Kennedy, Aileen
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
Saved in:
7
Understanding online retail brand equity : a cross-cultural perspective
Farías, Pablo
;
Reyes, Miguel
;
Peláez, Jenny
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 420-430
Persistent link: https://www.econbiz.de/10014276917
Saved in:
8
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
9
To share or not to share screens with customers? : lessons from learning theories
Roten, Yonathan Silvain
;
Vanheems, Regine
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10013542895
Saved in:
10
An empirical examination of the services triangle
Anderson, Sidney
;
Smith, Jeffery
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 236-246
Persistent link: https://www.econbiz.de/10011741228
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