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~isPartOf:"The journal of services marketing"
~subject:"Kundenintegration"
~subject:"Retail trade"
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Search: subject:"Verbraucherverhalten"
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Kundenintegration
Retail trade
Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
116
Relationship marketing
116
Dienstleistungsqualität
106
Service quality
106
Customer satisfaction
101
Kundenzufriedenheit
101
Customer service
35
Kundenservice
35
Emotion
31
Dienstleistungssektor
29
Service industry
29
Customer experience
21
Einzelhandel
21
Beschwerdemanagement
20
Complaint management
20
Viral marketing
20
Virales Marketing
20
Online retailing
19
Online-Handel
19
Satisfaction
17
Services
17
Social Web
17
Social web
17
USA
17
United States
17
Brand management
16
Dienstleistung
16
Markenführung
16
Customer engagement
14
Customer integration
14
Servicescape
13
Brand image
12
Corporate Social Responsibility
12
Corporate social responsibility
12
Loyalty
12
Markenimage
12
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35
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English
35
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Chen, Ivy S. N.
2
Dodds, Sarah
2
Gilboa, Shaked
2
Luk, Sherriff T. K.
2
Mitchell, Vincent-Wayne
2
Palakshappa, Nitha
2
Sharma, Piyush
2
Vilnai-Yavetz, Iris
2
Aldas-Manzano, Joaquin
1
Basso, Kenny
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Benoit, Sabine
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Blodgett, Jeffrey
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1
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1
Chi, Ming
1
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1
Chumpitaz Caceres, Rubén
1
Coughlan, Joseph
1
Daunt, Kate L.
1
Dong, Beibei
1
Espartel, Lélis Balestrin
1
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1
Ferreira, Ivani
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1
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The journal of services marketing
Journal of retailing and consumer services
513
Journal of business research : JBR
161
Journal of retailing
129
International journal of retail & distribution management
120
The international review of retail, distribution and consumer research
99
International journal of retail and distribution management
67
Psychology & marketing
36
International journal of electronic marketing and retailing : IJEMR
34
Management science : journal of the Institute for Operations Research and the Management Sciences
33
European journal of marketing : EJM
32
European journal of operational research : EJOR
30
Journal of the Academy of Marketing Science
30
International journal of consumer studies
29
Journal of marketing
29
Marketing intelligence & planning
29
The journal of product & brand management
25
The service industries journal
25
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
24
Journal of strategic marketing
24
Technological forecasting & social change : an international journal
23
The journal of consumer marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
21
Asia Pacific journal of marketing and logistics
20
SpringerLink / Bücher
20
Cogent business & management
19
International journal of production economics
19
Journal of marketing management : MM
19
Journal of service management
19
International journal of hospitality management
18
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
18
Journal of marketing management : JMM ; journal of the Academy of Marketing
18
Marketing : ZFP ; journal of research and management
18
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
17
International journal of Indian culture and business management
17
Journal of fashion marketing and management
17
Journal of internet commerce
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
European retail research
16
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ECONIS (ZBW)
35
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1
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
2
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
3
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
4
Uncovering the reasons behind consumers' shift from online to offline shopping
Kim, Hyo-Jeong
;
Han, Sang Man
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10014473560
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
7
Which loyalty program do customers prefer : a coalition program or a single-firm program?
Shirai, Miyuri
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 563-573
Persistent link: https://www.econbiz.de/10014276931
Saved in:
8
Service inclusion : the role of disability identity in retail
Dodds, Sarah
;
Palakshappa, Nitha
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Saved in:
9
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
10
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
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