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~isPartOf:"The journal of services marketing"
~subject:"Retail trade"
~subject:"Service quality"
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Search: ("Crisis management" OR "EMU" OR "Industrial production" OR "Trade" OR "World economic order") AND NOT isPartOf:Intereconomics
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Retail trade
Service quality
Beziehungsmarketing
37
Relationship marketing
37
Einzelhandel
33
Consumer behaviour
31
Dienstleistungsqualität
31
Konsumentenverhalten
31
Lieferantenmanagement
25
Supplier relationship management
25
Customer satisfaction
21
Kundenzufriedenheit
21
Dienstleistungssektor
11
Service industry
11
Dienstleistung
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Retail
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Services
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Dienstleistungsmarketing
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Services marketing
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Business services
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E-commerce
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Electronic Commerce
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Servicescape
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Unternehmensdienstleistung
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Betriebliche Wertschöpfung
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Business-to-business marketing
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Customer service
5
Kundenservice
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Ladengestaltung
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Store design
5
Value creation
5
Beschwerdemanagement
4
Brand image
4
Brand management
4
Commitment
4
Complaint management
4
Customer experience
4
Customer integration
4
Dienstleistungshandel
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Sharma, Piyush
4
Chen, Ivy S. N.
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Luk, Sherriff T. K.
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The journal of services marketing
Journal of retailing and consumer services
673
Journal of retailing
256
International journal of retail & distribution management
226
The international review of retail, distribution and consumer research
215
Journal of business research : JBR
190
International journal of production economics
182
European journal of operational research : EJOR
175
International journal of retail and distribution management
99
Management science : journal of the Institute for Operations Research and the Management Sciences
94
NBER working paper series
76
Manufacturing & service operations management : M & SOM
75
Production and operations management : an international journal of the Production and Operations Management Society
66
SpringerLink / Bücher
64
NBER Working Paper
63
International journal of production research
61
Working paper / National Bureau of Economic Research, Inc.
58
Transportation research / E : an international journal
56
Omega : the international journal of management science
55
The service industries journal
54
European retail research
51
International journal of hospitality management
50
Handelsforschung
47
International journal of electronic marketing and retailing : IJEMR
47
European journal of marketing : EJM
46
Ifo-Schnelldienst
46
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
45
Industrial marketing management : the international journal for industrial and high-tech firms
43
Journal of the Academy of Marketing Science
38
Psychology & marketing
38
International journal of industrial organization
37
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
35
Journal of marketing
35
Retailing in the 21st century : current and future trends
35
International journal of contemporary hospitality management
31
Asia Pacific journal of marketing and logistics
30
Gabler Edition Wissenschaft
30
Journal of marketing channels : ... distribution systems, strategy, and management
30
Inventi impact: retailing & consumer services
29
Marketing intelligence & planning
29
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ECONIS (ZBW)
47
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1
In this together : the long-term effect of a collective crisis on the retail and service sector
Ferraro, Carla
;
Sands, Sean
;
Schnack, Alexander
;
Elms, …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 550-562
Persistent link: https://www.econbiz.de/10013407562
Saved in:
2
Online student engagement and place attachment to campus in the new service marketplace : an exploratory study
Huang, Yuying
;
Finsterwalder, Jörg
;
Chen, Ning
; …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 597-611
Persistent link: https://www.econbiz.de/10013407570
Saved in:
3
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
4
Uncovering the reasons behind consumers' shift from online to offline shopping
Kim, Hyo-Jeong
;
Han, Sang Man
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10014473560
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
The influence of the physical work environment on retail employees
Kearney, Treasa
;
Coughlan, Joseph
;
Kennedy, Aileen
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
Saved in:
7
Understanding online retail brand equity : a cross-cultural perspective
Farías, Pablo
;
Reyes, Miguel
;
Peláez, Jenny
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 420-430
Persistent link: https://www.econbiz.de/10014276917
Saved in:
8
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
9
To share or not to share screens with customers? : lessons from learning theories
Roten, Yonathan Silvain
;
Vanheems, Regine
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10013542895
Saved in:
10
An empirical examination of the services triangle
Anderson, Sidney
;
Smith, Jeffery
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 236-246
Persistent link: https://www.econbiz.de/10011741228
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