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~isPartOf:"The science of service systems"
~subject:"Dienstleistungsmanagement"
~type_genre:"Book section"
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The science of service systems
Exploring services science : 4th international conference, IESS 2013, Porto, Portugal, February 7 - 8, 2013 ; proceedings
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Service science, management and engineering : education for the 21st Century
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Service customization research : a review and future directions
Kannan, P. K.
;
Healey, John
- In:
The science of service systems
,
(pp. 297-324)
.
2011
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